Patient Safety Incident Management Team Business Support Officer

The Blood Cancer Foundation of Michigan; Wickford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A trust organization in Wickford is seeking a Business Support Officer for the Patient Safety Incident Management Team. This role involves managing incident reports, attending meetings, and supporting safety initiatives. Ideal candidates are analytical, have strong interpersonal skills, and can engage with various stakeholders. Benefits include flexible working options and training opportunities.

Benefits

Season Ticket Loans

NHS staff discounts

Training opportunities

Buying and Selling annual leave scheme

Flexible working options from day one

Qualifications

• Impartial and open-minded with ability to ask questions.
• Confidence in presentation skills and daily management functions.
• Ability to liaise with various agencies on sensitive matters.

Responsibilities

• Attend meetings on behalf of the team.
• Report patient safety incidents via electronic systems.
• Manage databases and incident records.
• Provide accurate information for performance reports.
• Organise and minute meetings.
• Involvement in projects and policy reviews.

Skills

Database management

Analytical skills

Interpersonal skills

Administrative skills

Job description

Due to promotion, an opportunity has arisen within the Patient Safety Incident Management Team.

It is an exciting time for the team as we continue to embed the Patient Safety Incident Response Framework (PSIRF) within the trust. The PSIRF policy has been launched, with the team leading on this core work, building processes and supporting the wider organisation.

We are looking for someone who is impartial, open-minded, with good database management, administrative, and analytical skills. The candidate should have the confidence to ask questions to better understand issues.

The Patient Safety Incident Management Team Business Support Officer must be confident in open challenges and serve as a key enabler for the team’s daily functions.

The post holder will support the administration of meetings, master new briefs, and deliver them confidently, believing in their presentation skills. They should be passionate, contribute to a culture of learning and safety, and be ready to make a difference.

The role involves assisting the Head of Patient Safety Incident Management in the effective and timely notification, management, investigation, and response to incidents.

The post holder will help develop, maintain, and monitor systems for incident reporting and management, ensuring accurate information is available for performance reporting.

Monitoring Datix incident forms to identify incidents meeting patient safety response criteria, liaising with operational staff, system partners, and external organisations as needed.

Strong interpersonal skills are essential for liaising with various agencies on complex, sensitive, and confidential matters, building and improving relationships.

We seek motivated staff who share our values of Care, Learn, and Empower. Benefits include:

• Season Ticket Loans
• NHS staff discounts
• Training opportunities
• Buying and Selling annual leave scheme
• Opportunities to work bank shifts and expand experience
• Salary Sacrifice schemes (lease cars, Cycle to Work)
• Flexible working options from day one

The Trust supports flexible working; applicants are encouraged to discuss options with the recruiting manager.

Join our Staff bank, which hires clinical and non-clinical staff for shifts across trust hospitals and community settings. Permanent staff are automatically enrolled, with optional shift work.

Responsibilities include:

• Attending meetings on behalf of the team
• Reporting patient safety incidents via electronic systems
• Managing databases and incident records
• Providing accurate information for performance reports
• Organising and minuting meetings
• Involvement in projects and policy reviews
• Gathering information for incident reports
• Supporting responses to Freedom of Information requests
• Reviewing and following up on action plans
• Supporting statutory reporting and involving patients and relatives

For full details, please refer to the Job Description and Person Specification: LNKD1_UKTJ