Patient Referral Coordinator

Acacium Group; Leeds; Hybrid; GBP 24,000; Full time

Job summary

A healthcare solutions provider in Leeds is seeking a Patient Referral Coordinator to manage patient care administration. This hybrid role requires exceptional attention to detail and the ability to handle high volumes of referrals. Ideal candidates will have office-based customer service experience, strong IT skills, and a passion for healthcare. Excellent benefits and development opportunities are offered including a flexible working model.

Benefits

Employee Development Programme

Discounted gym memberships

Free flu vaccinations

Health assessments

Private medical insurance

Discount portal for shopping and dining

Responsibilities

• Process children and adult referrals accurately and efficiently.
• Act as the first point of contact for patients and parents.
• Liaise with GP surgeries and health care professionals for onward referrals.
• Update patient records on the system clearly and informatively.

Skills

Previous experience in an office-based customer/administration role

Excellent IT Skills - proficiency in Microsoft packages

A genuine interest and passion for healthcare and mental health

Empathetic outlook when speaking with service users

Job description

Patient Referral Coordinator

Xyla Healthcare Services (part of Acacium Group)

Leeds, Hybrid – 2 days in Office, 3 days work from home

Full time

£23,868 per annum, plus performance bonus and excellent benefits

Unlock your potential…

Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.

As a patient referral coordinator, you will play a crucial role in managing the administrative aspects of care for adults, children, and young people, ensuring the seamless operation of our services. Your dedication to providing an outstanding patient experience will drive you to perform tasks with precision and accuracy. You will consistently exhibit professionalism and care when interacting with patients via phone and email. You will be coordinating with various stakeholders, including clinicians, patients, and managers within Xyla.

Our mental health support team provides a wide range of mental health services to support the NHS and local authorities across the UK. Our goal is to make sure everyone gets the help they need quickly and easily. We provide people with adult digital mental health support, children and young people digital mental health support, group mental health support and mental health assessments.

Every day you will…

• Process Children and Adult referrals with a high level of accuracy and attention to detail.
• Work with large volumes in a timely and accurate manner.
• Be the first point of contact for all patients and parents and action queries in a timely manner whilst going above and beyond to deliver excellent patient experience at every opportunity.
• Liaise with GP surgeries/ health care professionals for onward referrals.
• Communicate regularly with all key stakeholders including clients, patients and team members, ensuring they are kept up to date on any necessary information at all times.
• Work alongside internal staff to facilitate the smooth induction of therapists when required.
• Update patient records on the system in a clear, concise yet informative tone.
  
  

What’s in it for you?

• Dedication to developing you and your career through our dedicated Employee Development Programme
• Opportunities to enhance your experience and skillset by moving across a global organisation
• Unlimited learning & development opportunities at your fingertips- including fully funded qualifications!
• Flexible working model with opportunities to work from home
• Gym Flex- discounted gym memberships, UK-wide!
• Regular events and incentives
• Discounted Tastecard membership
• Reward portal offering discounts on bars, restaurants, shops and cinemas!
• Free Flu Vaccinations, Health Assessments, Dental Insurance, Life Assurance, Critical Illness Cover and Private Medical Insurance

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do – Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must have…

• Previous experience in an office-based customer/administration role
• Excellent IT Skills - proficiency in Microsoft packages, mainly Excel and Outlook
• A genuine interest and passion for healthcare and mental health
• Having an empathetic outlook when speaking with service users

Our Inclusion Commitment

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.