Patient Records Clerk

NHS; Kidderminster; On-site; GBP 25,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Records Management Assistant to join their essential team. This role involves managing health records and processing requests while ensuring compliance with legal standards. You will thrive in a supportive environment, where flexibility and continuous development are prioritized. Join a team that values diversity and provides excellent benefits, including generous leave and pension schemes. If you are passionate about delivering outstanding service and improving healthcare records management, this opportunity is perfect for you.

Benefits

27 days leave plus bank holidays

Generous NHS pension

Flexible working opportunities

Great maternity, paternity, and adoption support

Health and wellbeing opportunities

Qualifications

• Educated to good basic literacy and numeracy levels.
• Basic computer training in Windows based software.

Responsibilities

• Maintain health records and process subject access requests.
• Create, file, and retrieve case notes and correspondence.
• Perform general typing, photocopying, and scanning tasks.

Skills

Communication Skills

Interpersonal Skills

Basic Computer Skills

Literacy and Numeracy

Education

GCSE Grade C and above or Level 2 qualification

Tools

Microsoft Windows

Job description

Job summary

The Records Management team is a small but essential service for the Herefordshire and Worcestershire Health and Care NHS Trust. We handle health records and subject access requests (SARs) from patients, third parties such as the Police, Solicitors and Other NHS Organisations, which are vital for ensuring that authorised personnel can access patient information.

We pride ourselves in providing excellent service to requestors regarding their requirements. As a team we will provide you with full training in all aspects of the role, flexibility and give you with the opportunity to continuously develop.

What you need to bring is a positive attitude, great communication skills, strong interpersonal skills, and a desire to continually improve the service.

Your work base will be F Block Kidderminster, Kidderminster General Hospital, Bewdley Road, Kidderminster, DY11 6RJ for team working, with occasional travel to Worcester. The role is strictly office based due to the nature of the role.

Contracted hours 37.5 hours per week over 5 days (7.5 hours) Monday Friday.

If you would like to discuss informally if this is the right role for you, get in touch for further information.

Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

A typical day will see you working within the current legal parameters surrounding healthcare records; including the NHS Code of Confidentiality, the Data Protection Act 1998, the Freedom of Information Act 2000 and the Access to Health Records Act 1990, NHS Records Management Code of Practice, as well as relevant Information Governance Legislation and best practice guidelines.

You will create, file, and retrieve case notes, reports and correspondence, ensuring case notes are maintained as per the Policies.

You will use your interpersonal skills to process SARs using written and verbal liaison with patients, their families, healthcare professionals, and 3rd parties where necessary.

Archiving and destruction of health records pertaining to patients who are no longer in receipt of services is also a vital part of the role ensuring accurate health records are maintained.

Part of the role is general typing, photocopying, scanning, printing from electronic patient record system, alongside dealing with telephone, post, and email enquiries on behalf of the department.

If required, you may be asked to work across other Trust sights and record libraries.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Date posted

01 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year (£12.36 per hour)

Contract

Permanent

Working pattern

Full-time

Reference number

C9798-1372

Job locations

F Block, Kidderminster Hospital

Bewdley Road

Kidderminster

DY11 6RJ

Job description Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job description Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification Additional Criteria Essential

• You understand that we will not provide sponsorship to work for this role.

Qualifications Essential

• Educated to good basic literacy and numeracy levels, usually demonstrated by GCSE Grade C and above or other Level 2 qualification
• Basic computer training in Windows based software - preferably Microsoft
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience Essential

• Previous experience in a healthcare environment, usually demonstrated by up to 12 months in a post with patient contact i.e., Ward Clerk, Medical Secretary or Administrator

Desirable

• Previous Admin and Clerical experience

Person Specification Additional Criteria Essential

• You understand that we will not provide sponsorship to work for this role.

Qualifications Essential

• Educated to good basic literacy and numeracy levels, usually demonstrated by GCSE Grade C and above or other Level 2 qualification
• Basic computer training in Windows based software - preferably Microsoft
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience Essential

• Previous experience in a healthcare environment, usually demonstrated by up to 12 months in a post with patient contact i.e., Ward Clerk, Medical Secretary or Administrator

Desirable

• Previous Admin and Clerical experience

Employer details Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

F Block, Kidderminster Hospital

Bewdley Road

Kidderminster

DY11 6RJ

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

F Block, Kidderminster Hospital

Bewdley Road

Kidderminster

DY11 6RJ

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)