Patient Pathway Tracker, Cardiology and Haematology

Ashford & St. Peter's Hospitals NHS Foundation Trust; Chertsey; On-site; GBP 25,000 - 35,000; Full time

Job description

Job summary

An exciting opportunity has arisen for someone to join the General and Specialist Medicine division at Ashford and St Peter's Hospitals NHS Foundation Trust. A 37.5 hour full time role of Outpatients Pathway Coordinator (Cardiology and Haematology) is required to provide administrative support to the ASPH. It requires a high level of organisational skills and someone who is good at communicating with a wide range of health care professionals as well as patients and their relatives.

PREVIOUS APPLICANTS NEED NOT APPLY

The successful candidate will be responsible for many roles including managing outpatient waiting lists and clinic utilisation. Ideally, the successful candidate will have an understanding of the 18-week pathway.

Computer skills are essential, and training will be given on hospital administration systems.

In return, we offer opportunities for training and development, access to the NHS Pensions Scheme, work perks, NHS discounts; opportunities for flexible working and on-site childcare provision (nursery).

For any informal enquiries through email only, please contact Edward Pleece on [e-mail]

Main duties of the job

You will work closely with Service Manager(s), clinical staff, the appointments centre, clinical offices, outpatient teams, and diagnostic and therapy departments across all specialties within the division to ensure patients are actively managed through patient pathways.

The role will involve monitoring patient's pathways from referral, through diagnostics, treatment planning, and treatment, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process and report to clinical offices any discrepancies.

You will need to ensure that appropriate requests for investigations are monitored following the clinician's instructions. If diagnostic delays occur or appear imminent, you will liaise with the relevant service for action.

You will liaise with members of individual specialties management teams and the Trust to ensure coordination of all elements of patient pathways. This may include highlighting patient target dates etc. to ensure that investigations are carried out and results received in a timely manner.

You will need to ensure all information relating to the patient's pathway clearly identifies all relevant target dates to aid other users of the relevant systems, such as Cerner, LUNA, etc. in allocating resources appropriately.

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists, and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey, and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.

We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.

We can offer you the full range of NHS benefits/discounts and in addition:

• Excellent pension scheme and annual leave entitlement
• On-site Nurseries
• On-site staff cafes
• On-site parking
• Support in career development
• Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes, and home electronics

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

For more information about a career at ASPH please visit: www.asph-careers.org

Job description

Job responsibilities

To support the service managers in overseeing RTT 18 week performance management across the specialities within the GSM division, providing expertise & support for the delivery & achievement of patient RTT standards.

Person Specification

Qualifications

Essential

• English GCSE Grade C or equivalent
• NVQ - Level 3 in Management and/or Administration

Experience

Essential

• Demonstrated ability to sustain initiative and being pro-active
• Competent in the use of LUNA
• Understanding Referral To Treatment Pathway
• Working to strict deadlines

Desirable

• Understanding of medical terminology
• Previous experience within an NHS setting
• Experience of taking minutes at senior level

Knowledge

Essential

• Knowledge of RTT and cancer pathways
• Highly competent user of MS Office - including Word and Excel

Skills

Essential

• Ability to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
• Able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role
• Able to provide a patient focussed service
• Ability to work under pressure.

Other

Essential

• Ability to be flexible to meet the needs of the team, the service and the Trust
• Must be able to demonstrate organisation and timekeeping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust
Address

Chertsey House, St Peter's Hospital

Guildford Road

Chertsey

KT16 0PZ

Employer's website