Patient Pathway Tracker

Integrated Care System; York; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

A leading company within the NHS is seeking an individual to join their RTT Pathway Team in York. This role involves managing patient referrals and ensuring compliance with waiting time targets and requires strong organizational and communication skills. The position offers flexible remote working with comprehensive support and training for the right candidate.

Benefits

Access to the NHS Pension Scheme

27 to 33 days holiday

Employee Assistance Programme

NHS Car Lease scheme

Learning and development opportunities

Discounts on various services

Qualifications

• Basic experience in working with information.
• Understanding of NHS waiting times.
• Experience in handling difficult situations.

Responsibilities

• Track progress of patient referrals ensuring compliance with NHS targets.
• Work collaboratively to achieve planned patient pathways.
• Manage tasks independently while prioritizing workload.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Education

A level standard or equivalent experience

Job description

Go back York and Scarborough Teaching Hospitals NHS Foundation Trust

Patient Pathway Tracker

The closing date is 20 July 2025

We are looking for someone to join our RTT Pathway Team, to track patients across their Referral To Treatment pathway and ensure potentialbreaches of waiting time targets are avoided or escalated to the relevant manager.

We are a small, supportive team, well suited to flexible working with the opportunity to be based at home if desired. Full training will be provided,and you will gain a wide breadth of knowledge making it an ideal place to begin or build upon a career within the NHS.

To be shortlisted for this role you will be expected to show the skills demonstrated on the person specification, evidenced by succinct examples and clear written communication.

Previous applicants need not apply

If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post.

Main duties of the job

When a patient is referred by their GP, Dentist or other healthcare professional to a Consultant-led service, they have the legal right to begintreatment within 18 weeks from the date that the referral was received by the provider. This is known as the 18 Week Referral to Treatment (RTT)target.

The main focus of the post holder's role will be to proactively manage and track the progress of referrals to ensure that each stage of the patientpathway is fully planned and booked, whilst working with colleagues across the Trust to ensure wait time targets are achieved.

The successful candidate will need to be organised, with excellent attention to detail, and show an ability to work independently whilst prioritisingtheir workload. You should have a basic understanding of the 18 Week RTT target as well as awareness of other national targets. You will need tobecome proficient in use of the Trust's Patient Administration System (CPD), we will offer the successful candidate full training on appointment.

The base for the post holder will be York but they will support colleagues across all Trust sites. The role is mainly remote working. The post holder would need to attend York Hospital for an initial period of face to face training, though if this was an issue we would encourage you to contact the appointing manager to enquire whetheralternative arrangements could be accommodated.

About us

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:[e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Qualifications

• Educated to A level standard or equivalent relevant experience
• Knowledge of the 18 week target

Experience

• Basic experience of working with information.
• Good verbal and written communication skills
• Experienced in handling difficult situations effectively
• Basic knowledge of NHS waiting times
• Experience of being part of a change management process

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Full-time,Flexible working,Home or remote working,Compressed hours