Patient Pathway Team Leader (POD 11)

CROYDON HEALTH SERVICES NHS TRUST; Croydon; On-site; GBP 45,000 - 55,000; Full time

Job summary

A healthcare organization in Croydon is seeking a Patient Pathway Team Leader to provide leadership to the patient pathway coordinators. This role will oversee key administrative processes, ensuring a high-quality, patient-focused service. The ideal candidate will have strong leadership experience and a background in healthcare administration, managing day-to-day operations for multiple services including diabetes and endocrinology.

Qualifications

• Experience in managing patient pathways and supporting a team.
• Strong leadership skills and ability to oversee administrative processes.
• Expert knowledge in healthcare administration.

Responsibilities

• Provide expert support to patient pathway coordinators.
• Ensure adherence to performance targets and standard operating procedures.
• Manage day-to-day operations for diabetes, endocrinology, and renal services.

Job description

The Patient Pathway Team Leader will provide senior support and expert knowledge to the team of patient pathway coordinators within the Point of Delivery team (POD), as well as other administrative staff within the POD. The team leader will oversee all administrative and clerical process to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The team leader will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Operations Manager.

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people's homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action - our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care., Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes.

Croydon University Hospital has an exciting role in POD 11 managing the Diabetes/Endocrinology/Renal services.
The post holder will oversee the day to day operational management for each of these services. The POD are a point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the Cardiology Rota , ensuring the entire pathway is managed smoothly.
Interview Date TBC