Patient Pathway Team Leader (POD 11)

www.healthjobsuk.com - jobboard; Croydon; On-site; GBP 35,000 - 44,000; Full time

Job summary

A local healthcare provider is seeking a Patient Pathway Team Leader to oversee operational management of critical health services at Croydon University Hospital. The ideal candidate will possess solid leadership skills and experience in administrative processes to ensure a high-quality patient-focused service. This full-time role offers a competitive salary range of £35,763 - £43,466 annually and the opportunity to make a significant impact on community health services.

Qualifications

• Educated to degree or equivalent experience/qualification.
• Evidence of ongoing continuous personal development and training.
• Experience of managing staff and patient complaints.

Responsibilities

• Oversee day-to-day operational management of Diabetes/Endocrinology/Renal services.
• Ensure high-quality, effective, patient-focused service delivery.
• Provide regular updates on performance and escalate issues to Operations Manager.

Skills

Strong communication skills

Team leadership

IT proficiency

Time management

Conflict resolution

Education

Degree or equivalent experience

Tools

MS Office

Patient data systems

Job description

Employer Croydon Health Services NHS Trust Employer type NHS Site Croydon University Hospital Town Croydon Salary £35,763 - £43,466 per annum incl. HCAS (Outer) Salary period Yearly Closing 24/08/2025 23:59

Band 5

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.

Join us and be a part of the team that is making Croydon proud. #choosecroydon

Job overview

Patient Pathway Team Leader (Band 5)

Croydon University Hospital has an exciting role in POD 11 managing the Diabetes/Endocrinology/Renal services.

The post holder will oversee the day to day operational management for each of these services. The POD are a point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the Cardiology Rota , ensuring the entire pathway is managed smoothly.

Interview Date TBC

Main duties of the job

The Patient Pathway Team Leader will provide senior support and expert knowledge to the team of patient pathway coordinators within the Point of Delivery team (POD), as well as other administrative staff within the POD. The team leader will oversee all administrative and clerical process to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The team leader will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Operations Manager.

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes.

Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon. Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for.

Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in job description and person specification***

Person specification

Qualifications & Training

• Educated to degree or equivalent experience/qualification
• Evidence of ongoing continuous personal development and training
• Computer Literacy course

Experience & Knowledge

• Experience of using full range of IT systems and patient data systems (including excellent understanding of MS Office packages)
• Through knowledge of healthcare administrative systems and processes
• Experience of managing staff
• Experience of managing patient complaints
• Office management experience including conducting staff appraisals and setting objectives in line with trust objectives and PDP's
• Knowledge of specialty POD patient pathways/trouble shooting Electronic Patient Records (EPR) issues
• Experience of prioritizing own workload in a highly pressurized working environment
• Knowledge of financial / business analysis techniques

Personal Qualities

• Ability to build and maintain strong relationships with colleagues at all levels making a positive contribution to effective multi-disciplinary team working
• Excellent understanding of patient priorities and performance targets related to appointments and waiting times
• Ability to initiate and co-ordinate change to own working practices whilst contributing to service improvements
• Sets high standards of communication and customer care for self and others with the ability to adapt communication style as required
• The ability to respond in a flexible manner to competing demands of the service, teams and individual workload
• To be able to use influencing skills to facilitate and maintain change whilst supporting others in their work
• Effective time management skills in order to prioritise workload of self and others
• Training, coaching and mentoring skills
• Ability to utilise appropriate assertiveness skills (including conflict resolution) whilst acting with integrity at all times

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Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.

If you decide to apply for this post, but do not hear back from us within four weeks of the closing date, please assume that you have not been shortlisted on this occasion.

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Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:

Our confidential answering service is available after 5pm.

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Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.