Patient Pathway Performance Validator

Epsom and St Helier University Hospitals NHS Trust; England; On-site; GBP 35,000 - 44,000; Part time

Job summary

A healthcare trust in the UK is seeking a Patient Pathway Performance Validator to ensure the accuracy of patient pathways and support high-quality patient care. This part-time position involves validating RTT pathways and managing data quality issues, contributing crucially to patient satisfaction. The ideal candidate will possess strong customer care skills and experience with patient administration systems.

Qualifications

• Good general education with GCSE or equivalent in English at grade C or above.
• Experience of using a full range of IT/Patient administration systems.
• Experience dealing with customer complaints.

Responsibilities

• Validate RTT pathways ensuring compliance with national standards.
• Support data quality issue resolution.
• Act as point of contact for RTT-related queries.

Skills

Customer care

IT/Patient administration systems

Prioritization skills

Medical terminology understanding

Education

GCSE in English at grade C or above

NVQ level 3 in Business Administration

Tools

PAS

Excel

Job description

Job Summary

The gynaecology department is seeking a highly motivated individual to fill the patient Pathway Performance Validator role at St Helier Hospital

Main duties of the job

The post holder will play a vital role in supporting the delivery of high-quality patient care through accurate validation of patient pathways and continuous performance monitoring. Embedded within a specialty clinical team, the post holder will be responsible for validating RTT pathways, ensuring all stages of a patient's journey from referral to treatment or discharge are accurately recorded and compliant with national standards. This role is key in identifying and resolving data quality issues, supporting the team in managing capacity effectively, and ensuring patients are treated in a timely, safe, and efficient manner. The post holder will contribute to maintaining high levels of patient care and clinical satisfaction by acting as a knowledgeable, proactive, and detail-oriented point of contact for RTT-related queries and performance assurance.

About Us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Details

Date posted

07 August 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,763 to £43,466 a year pa incl HCAS Outer pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

343-7226718- FM-SC-VCG

Job locations

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA

Job Description

Job responsibilities

Please see attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Job Description

Job responsibilities

Please see attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Person Specification

Qualifications

Essential

• Good general education with GCSE or equivalent in English at grade C or above.
  
  

Desirable

• NVQ level 3 in Business Administration or Customer Care of equivalent.
  
  

Experience

Essential

• Experience of using a full range of IT/Patient administration systems
• Experience of patient administration work in a healthcare setting
• Experience of 18 week performance validation
  
  

Desirable

• Experience working in a similar role in a hospital/health care setting.
  
  

Skills & knowledge

Essential

• Experience dealing with customer complaints and customer care
• The ability to prioritise tasks effectively without direct supervision.
• Excellent ability to use patient management systems in the validation of waiting lists
• Computer literate, with experience of using a keyboard
• Understanding of medical terminology
• Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
  
  

Person Specification

Essential

• Experience dealing with customer complaints and customer care
• The ability to prioritise tasks effectively without direct supervision.
• Excellent ability to use patient management systems in the validation of waiting lists
• Computer literate, with experience of using a keyboard
• Understanding of medical terminology
• Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA

Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA

Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

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