Patient Pathway Officer - Trauma and Orthopaedics Fracture clinic

Southend University Hospital NHS Trust; Basildon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A large NHS Foundation Trust in England is seeking a Patient Pathway Assistant to support administrative processes for clinical staff. You will manage patient appointments, maintain information systems, and assist in coordinating clinic capacity. Ideal candidates should be detail-oriented and possess strong communication skills. The role offers flexible working opportunities and career development support.

Benefits

Flexible working opportunities

Access to training and development

Qualifications

• Experience dealing with patient information and appointments.
• Ability to work under pressure in a clinical setting.
• Strong organizational skills.

Responsibilities

• Support the smooth running of the patient journey.
• Utilize computerized tracking systems for case notes.
• Re-arrange/book patient appointments as required.

Skills

Administrative skills

Communication skills

Detail-oriented

Job description

A Vacancy at Mid and South Essex NHS Foundation Trust.


Work within a specific clinical area to support the smooth running of the patient journey by ensuring
that administrative processes revolve around the patient and their individual needs. Support the
Patient Pathway Co-ordinator and Administrator in providing administrative support to all clinical
staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors. Support
the Patient Pathway Co-ordinator/Administrator, clinical team, Operational Manager and other
divisional managers in ensuring the specialty are able to deliver safe and effective services whilst
also ensuring compliance with contractual access targets e.g. the 18 weeks referral to Treatment
target. As required, provide cross-cover for other Patient Pathway Assistants to ensure a consistent
and effective administration service is maintained at all times

Support the delivery of administrative processes along the other patient pathway coordinators
to ensure the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales in Fracture clinic (T&O)
Utilize computerized tracking systems to locate case notes and investigation results
Ensure patient information is maintained and updated on the appropriate patient information
system
Re-arrange/book patient appointments as required
Support the Patient Pathway Co-ordinator/Administrator to set up, review and adjust clinics in
liaison with appropriate clinicians to ensure they meet the demands and expectations of
patients and other stakeholders
Support the Patient Pathway Co-ordinators/Administrator, Divisional Managers and Clinicians
in co-ordinating clinic capacity including liaising with patients etc. in relation to clinic
cancellations and rebookings
Participate in the induction of new Administration staff within core team and across the Trust and functions within role
Provide cross-cover for other Patient Pathway Assistants to ensure a consistent and effective
administration service is always maintained.

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Are you ready to deal directly with members of the public and highly sensitive and confidential patient information, then we want to hear from you?

Please see the attached JD for further details of this exciting role.


This advert closes on Thursday 24 Jul 2025