Patient Pathway Navigator - Myeloma and Plasma Cell Disorders Service

University Hospital Southampton NHS Trust; Southampton; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading healthcare trust in Southampton seeks a motivated Patient Pathway Navigator. This role involves coordinating care for patients, acting as a central contact point alongside clinical teams, ensuring smooth navigation through their hospital journeys. Candidates should have relevant administrative experience and knowledge of medical terminology. The position offers a salary of £27,485 to £30,162 pro rata, with opportunities for professional development.

Benefits

Minimum of 35 days paid holiday

NHS discounts

Generous pension scheme

Qualifications

• Relevant experience in an NHS setting with a wide breadth of speciality knowledge.
• Experience of working in a pathway coordination/navigation role or similar.
• Experience of working in a patient or customer facing role.

Responsibilities

• Identify blockages or concerns in patient pathways and recommend solutions.
• Work closely with healthcare professionals to manage patient pathways.
• Escalate clinical concerns to the appropriate clinician.

Skills

Admin and clerical skills

Analytical thinking

Data analysis

Communication

Time management

Diplomacy

Working under pressure

Education

Training and experience in administrative roles to vocational level 3 or equivalent

Good knowledge across a range of administrative work procedures

Good grounding in medical terminology

Tools

Proficient in hospital computerised patient systems

Job description

Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. The Myeloma service is looking for a motivated and organised individual to take on the new role of Patient Pathway Navigator. The role will involve acting as a centralised point of contact for patients, working alongside the clinical nurse specialist (CNS) team escalating patients' concerns as appropriate. You will also be pivotal in coordinating the care of patients through their hospital care journey, providing the patient with the relevant information and coordinating required investigations. The closing date is 17 October 2025

Main duties of the job

The recruitment team at the University Hospital Southampton NHS Foundation Trust (UHS) are delighted to be able to offer a fantastic opportunity for a customer focused, friendly and enthusiastic individual, to join our expanding service. The Myeloma service is looking for a motivated and organised individual to take on the new role of Patient Pathway Navigator. The role will involve acting as a centralised point of contact for patients, working alongside the clinical nurse specialist (CNS) team escalating patients\' concerns as appropriate. You will also be pivotal in coordinating the care of patients through their hospital care journey, providing the patient with the relevant information and coordinating required investigations.

About us

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Job responsibilities

Your interpersonal skills will enable you to be able to quickly forge good working relationships within the hospital and make you someone our patients can trust to effectively co-ordinate their care.

You will be responsible for identifying any blockages or concerns in patient pathways, and recommending solutions and changes to current processes to improve service delivery and compliance.

Work closely with consultants, specialist nurses, clerical and other staff to deliver a co-ordinated, consistent management of patient cancer pathways. Escalate any clinical concerns to the appropriate clinician i.e., CNS/Medical team.

This role is ideally suited for those candidates who are already working at a Band 3 level or above, and looking to develop themselves within the NHS, whilst actively working in and supporting multiple teams around them.

The successful candidate will have a good grounding in medical terminology and experience of working in a pathway coordination/navigation role or similar.

Person Specification

Qualifications, knowledge and experience

• Training and experience in administrative roles to vocational level 3 or equivalent
• Good knowledge across a range of administrative work procedures including non-routine elements to Diploma level 4 or equivalent
• Good grounding in medical terminology.
• Relevant experience in an NHS setting with a wide breadth of speciality knowledge.
• Experience of working in a pathway coordination/navigation role or similar.
• Proficient in the use of all hospital computerised patient systems.
• Experience of working in a patient or customer facing role with ability to establish report.
• Service improvement training.
• Experience of working in an operational environment
• Experience of working in a patient or customer facing role with ability to establish rapport.
• Knowledge and understanding of cancer pathways
• Knowledge of relevant cancer treatments, interventions and terminology

Skills and competencies

• Admin and clerical skills
• Analytical thinking
• Data analysis
• Communication
• Time management
• Diplomacy
• Working under pressure

Trust Values

• Patients first
• Always improving
• Working together

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital Southampton NHS Trust

£27,485 to £30,162 a year per annum pro rata