Patient Pathway Manager - Preoperative Assessment Calderdale and Huddersfield NHS Foundation Trust

Calderdale and Huddersfield NHS Foundation Trust; Huddersfield; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dynamic individual to lead pre-operative admin services. This role is crucial for ensuring smooth patient journeys through preoperative assessments while promoting service improvements. You will collaborate with clinical teams and manage pathways effectively, ensuring timely care and adherence to performance targets. Join a forward-thinking team recognized for its excellence and innovation in surgical practices, where your leadership will make a significant impact on patient care and operational efficiency.

Qualifications

• Previous leadership and NHS experience is essential.
• Strong organisational and analytical skills are required.

Responsibilities

• Coordinate the patient journey through preoperative assessment.
• Oversee administrative processes to ensure high-quality service.
• Manage patient pathways and resolve appointment queries.

Skills

Leadership Experience

Communication Skills

Organisational Skills

Analytical Skills

Adaptability

Motivation

Job description

We are delighted to offer this exciting opportunity for a high calibre individual to join Pre-operative admin Services at Calderdale and Huddersfield NHS Foundation Trust. The role offers an excellent opportunity for a decisive and dynamic individual with line management experience to expand their knowledge and skills.

Previous Leadership And NHS Experience Is Essential.

Applicants must possess excellent communication, collaboration, and team working skills. The successful applicant must demonstrate strong organisational skills and be analytical, adaptable, and motivated.

The creation and maintenance of effective relationships at all levels will be vital, as you will be responsible for promoting the improvement and quality of administrative practices to support patient care.

You will be a motivational team leader for service improvement and work collaboratively with all staff across multiple disciplines to adopt digital change and new ways of working.

To coordinate and ensure the patient journey through preoperative assessment is smooth, timely, and effective.

To provide senior support and expert knowledge to the team of Administrators.

To work with consultants and service leads to improve pathway delivery.

To oversee all administrative and clerical processes to enable a high-quality, effective, patient-focused service. The post holder will ensure adherence to standard operating procedures and achievement of all performance targets, providing regular updates on performance and escalating issues as needed to the Directorate Operations Manager.

Why CHFT? Why Now?

Join CHFT and be part of a team at the forefront of surgical excellence and innovation:

• NHS Recognised: Our theatres have been celebrated for their post-pandemic achievements in an NHS Providers case study.
• National Spotlight: Our proactive approach to waiting list management has been featured by Sky News.
• Award-Winning Performance: Shortlisted for the 2023 Health Service Journals Performance Recovery Award.
• Pioneering Accreditation: One of the first trusts in England to be accredited as a GIRFT surgical hub.
• Cutting-Edge Technology: Recently launched robotic surgery at Huddersfield Royal Infirmary.

The postholder:

• Will be the named pathway and failsafe coordinator for Specialty Services, ensuring failsafe processes are in place.
• Proactively manages patient pathways and resolves appointment queries.
• Works with clinical and secretarial teams to identify capacity and ensure timely care.
• Tracks patients and manages clinical pathways to ensure timely investigations, MDT discussions, and treatments.
• Supports service improvements related to administration and delivery of patient pathways.
• Liaises with clinical teams to expedite interventions causing delays.
• Supports the department in meeting performance indicators and manages the surgical patient tracking list.
• Acts as an escalation point for capacity or patient care concerns.
• Ensures correct booking of patient appointments, prioritising urgent cases.
• Monitors and acts on incomplete outcomes, ensuring clinics are updated promptly.
• Tracks patients through specialty services, ensuring follow-up and preventing patients from being lost to follow-up.
• Identifies capacity issues, calculates, and monitors waiting times, and liaises with managers.
• Uses the 18-week RTT pathway to manage outpatient pathways effectively.
• Ensures failsafe processes are in place to prevent delays and lost follow-up, prioritising patients at high risk of harm.
• Collaborates to identify and implement strategic service improvements.
• Analyzes and monitors patient activity and service performance against standards and targets.
• Builds and maintains effective relationships within and outside the service.

This advert closes on Tuesday 13 May 2025.

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