Patient Pathway Manager

Aneurin Bevan University Health Board; Cwmbran; On-site; GBP 24,000 - 28,000; Full time

Job summary

Aneurin Bevan University Health Board is seeking a Regional Patient Pathway Manager to join the Regional Cataract Service. This fixed-term role will involve providing key administrative support, managing waiting times, and enhancing patient care in collaboration with various health boards. The position invites enthusiastic candidates with leadership skills to contribute toward improving the Ophthalmology service in South East Wales.

Benefits

Flexible working

Paid mandatory training

Opportunities for recognised qualifications

Occupational health support

Qualifications

• Educated to degree or equivalent or significant direct experience at senior level.
• Relevant previous experience in a similar lead role.
• Ability to negotiate with a diverse range of people.

Responsibilities

• Provide administrative and clerical support to the Regional Ophthalmology service.
• Develop practical service planning to improve patient experience.
• Support the management team in meeting access targets.

Skills

Excellent communication skills

Excellent organisational skills

Experience of establishing and maintaining complex office systems

Ability to work on own initiative

Excellent verbal and written skills

Education

Degree or equivalent

Tools

Microsoft Office

Myrddin

RTT database

CWS system

ORMIS theatre system

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [e-mail]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

An exciting opportunity has arisen for a Regional Patient Pathway Manager to work for the Regional Cataract Service, delivering change across Aneurin Bevan, Cardiff and Vale and Cwm Taf Morgannwg Health boards.

We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills. The post holder will play a key part in delivering our transformation plans for Ophthalmology in the South East Wales Region

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

This role is a fixed term role to 31 March 2026.

Main duties of the job

The post holder will provide administrative and clerical support to the Regional Ophthalmology service within the Scheduled Care Division. The post holder is a key member of the team, working closely with the wider South East Wales Regional Ophthalmology service on the business management of the service. To provide management support to the management team and its clinicians to deliver outstanding service delivery and organisational performance. This includes working with others, to develop practical service planning delivery that supports improvements in patient experience and care and reduce the overall current waiting times for this service. The main focus of this role will to be to provide support to ensure access targets are met within the Regional Ophthalmology Service and that inpatient and outpatient capacity is well utilised.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications

Essential criteria

• Educated to degree or equivalent or significant direct experience at senior level
• Working knowledge of Microsoft Office applications, particularly MS Word, Excel, Outlook, PowerPoint
  
  

Desirable criteria

• ECDL
  
  

Experience

Essential criteria

• Relevant previous experience in a similar lead role
• Extensive secretarial / administrative experience
• Ability to use Myrddin
• Knowledge of RTT rules
• Ability to use RTT database
• Ability to use CWS system
• Ability to use ORMIS theatre system
• Excellent key board skills and numeracy
• Working in a confidential, high pressured environment, planning and delivering high quality work to tight deadlines with attention to detail
• Experience of establishing and maintaining complex office systems
• Experience of managing waiting times for patients and validation process
• Working experience of dealing with Board members and/or senior managers understanding the necessity to act in a pleasant and courteous manner whilst working effectively with others
  
  

Skills

Essential criteria

• Excellent communication skills and ability to communicate well with staff at all levels; confidence to communicate effectively at levels involving director and senior executive levels
• Excellent organisational skills
• Confident in providing, receiving and dealing with complex, sensitive or confidential information
• Ability to negotiate with a diverse range of people across the whole Health Board and externally considering and overcoming barriers to communication to improve consistency in the understanding of complex information
• Ability to work on own initiative, autonomously and as part of a team at a variety of different levels and to prioritise work load to achieve deadlines
• Ability to summarise research/documents and extract relevant data/information
• Minute taking
• Good people management skills
• Excellent verbal and written skills
  
  

Desirable criteria

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
  
  

Other

Essential criteria

• Self-motivating
• Adaptable
• Positive and supportive attitude
• Able to use own initiative
• Outgoing
• Flexible to meet service needs and can be decisive
• Tact/diplomacy when dealing with difficult situations
• Show resilience, stamina and reliability under sustained pressure
• Requirement to travel within the health board area