Patient Pathway Coordinator Team Lead

NHS; Guildford; On-site; GBP 31,000 - 39,000; Full time

Job summary

The NHS is seeking a motivated Patient Pathway Coordinator Team Lead for the Gynaecology department to enhance patient care and pathway management. This pivotal role includes leading a team, managing patient tracking activities, and ensuring compliance with national and Trust targets. An exciting opportunity to make a significant impact in a supportive environment, ideal for those passionate about healthcare.

Benefits

Comprehensive health and wellbeing program

Career development opportunities

CQC rating of Outstanding

Qualifications

• Experience of supervising/leading a team in a medical environment.
• Demonstrable experience as a medical secretary.
• Strong awareness of NHS issues.

Responsibilities

• Manage and improve patient pathway processes and team performance.
• Collaborate with clinical staff to resolve pathway delays.
• Provide leadership and day-to-day management of the team.

Skills

Leadership

Communication

Problem Solving

Pathway Management

Team Supervision

Education

Degree level education or equivalent experience

RSA II qualification in word processing/audio typing

RSA III, Medical secretarial qualification or equivalent

Tools

Patient Administration Systems

Job description

Patient Pathway Coordinator Team Lead - Band 5 Gynaecology

Are you an experienced and motivated individual with a passion for improving patient care and pathway management? We're looking for a Patient Pathway Coordinator Team Lead to join our dynamic team within the Gynaecology department.

In this pivotal role, you will work closely with the Assistant Specialty Manager to enhance the efficiency and effectiveness of patient pathways. This includes proactively managing Patient Tracking Lists (PTLs), addressing Lost to Follow-Up (LTFU) cases, and ensuring timely capture of clinical outcomes.

You will lead and support a dedicated team of Patient Pathway Coordinators, providing day-to-day management, training, and development to ensure excellent service delivery and adherence to national, local and Trust targets.

Key responsibilities include:

Overseeing and improving the performance of patient pathway processes

Collaborating with clinical and operational colleagues to resolve pathway delays

Monitoring data to identify trends and implement improvements

Line management of the Patient Pathway Coordinator team

What we're looking for:

Strong knowledge of RTT (Referral to Treatment) and pathway management

Excellent communication, leadership, and problem-solving skills

Join us and make a real difference in patient care while developing your career in a supportive and forward-thinking team.

Main duties of the job

Manage the departmental workload and demonstrate efficient organisation and leadership skills over the effective day-to-day operations of the secretarial workforce. Work autonomously co-ordinating the workload of the team, providing full organisational support to the consultant's practice and their team.

Ensure procedures and working practices are in place so that the Specialty and Trust can deliver a service that meets the standards and targets that have been set. Provide a considerate, patient focussed service in all dealings with patients and staff around the Trust.

To provide support to the nurses and outpatient's teams with room bookings and clinic management.

Provide day to day leadership of the secretarial team including, allocation of work and duties, enabling the team to provide an efficient and successful service to the clinicians.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Job responsibilities

To provide senior leadership and supervision to the Patient Pathway Coordinator team, and provide a full range of assistant services to consultants and Operational Management Team.

Person Specification

Qualifications

• Educated to degree level and/or equivalent experience, with some experience at a senior level
• RSA II or equivalent in word processing/audio typing
• RSA III, Medical secretarial qualification (BSMS Certificate) or equivalent

Knowledge and Experience

• Experience of supervising/ leading a team of staff
• Experience of working in busy environment
• Experience of dealing with the general public
• Demonstrable experience in a medical environment, some of which as a medical secretary
• Awareness and understanding of NHS issues
• Experience in using patient administration systems
• Experience of working in a large complex organisation and a multidisciplinary environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Assistant Specialty Manager for Obs and Gynae

£31,469 to £38,308 a yearper annum pro rata (incl HCAS)