Patient Pathway Coordinator - Gastroenterology

Whittington Health NHS Trust; Camden Town; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent healthcare organization in Camden Town is seeking a Patient Pathway Coordinator to assist patients throughout their hospital experience. The successful candidate will be responsible for ensuring timely management of appointments and providing a central point of contact during the patient journey. NHS experience and strong communication skills are essential for this role. Join a diverse team committed to delivering exceptional patient care.

Qualifications

• Candidate should have experience working in the NHS and a flexible approach to work.
• Must possess excellent interpersonal and communication skills.

Responsibilities

• Provide a single point of contact for patient appointments.
• Ensure the safe and efficient management of the patient throughout their pathway.
• Keep the patient experience central at every stage of their journey.
• Identify potential breaches of waiting times targets and escalate as necessary.
• Support clinical team and contribute to improvements in the patient pathway.

Skills

NHS experience

Excellent interpersonal skills

Ability to work under pressure

Communication skills

Job description

Overview

The PPC will assist the patient throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team. The PPC is responsible for ensuring the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager.

Responsibilities

• Provide a single point of contact for patient appointments and ensure the patient journey is timely, efficient, and appropriate across the healthcare/multidisciplinary team.
• Ensure the safe and efficient management of the patient throughout their pathway.
• Keep the patient and carer experience central at every stage of the patient journey.
• Identify and escalate potential breaches of RTT (referral to treatment) waiting times targets to the relevant manager.
• Support the clinical team and contribute to improvements in the patient pathway.

Requirements / Qualifications

• The ideal candidate will have NHS experience and a flexible approach to work.
• Excellent interpersonal and communication skills and an ability to work under pressure in a fast-paced environment.

About Whittington Health / Equal Opportunities

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.