Patient Pathway Coordinator- Endoscopy | Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust; Carshalton; On-site; GBP 24,000 - 32,000; Full time

Job summary

A healthcare provider in Carshalton is looking for an exceptional Administrative Support to join their endoscopy team. The successful candidate will ensure the highest quality patient care through dedicated administrative support while maintaining efficient pathways for patient treatment. The ideal candidate should have strong communication and organisational skills along with experience in healthcare administration. This role offers a chance to be part of a significant healthcare group dedicated to patient excellence.

Qualifications

• Experience in administrative support within healthcare is preferred.
• Ability to demonstrate problem-solving skills in a fast-paced environment.
• Passion for patient care and service excellence.

Responsibilities

• Act as the point of contact for all administrative issues relating to a patient's pathway.
• Support clinical staff in maintaining efficient patient pathways.
• Track and book endoscopy procedures while ensuring high patient care.

Skills

Advanced communication skills

Organisational skills

Problem solving skills

Attention to detail

Tools

iPM

iCM

Job description

Overview

We have an exciting opportunity for an exceptional candidate to join the Epsom & St Helier’s endoscopy administrative team. The successful candidate will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. They will be able to demonstrate advanced communication and organisational skills, be able to use their own initiative and show problem solving skills. Excellent attention to detail and a passion for patient care is essential.

Role and responsibilities

• Based in endoscopy, be the point of contact for all administrative and clerical issues relating to a patient’s pathway whilst under the endoscopy services care, tracking and booking endoscopy procedures.
• Provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensures that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
• Ensure high levels of patient care and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
• Ideally have iPM and iCM experience.
• Support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.
• Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment and discharge.
• To provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

Context and organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary’s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Additional information

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

This advert closes on Tuesday 23 Sep 2025