Patient Pathway Coordinator

NHS; Shepton Mallet; On-site; GBP 20,000 - 30,000; Full time

Job description

UNLOCK YOUR BEST WORK LIFE + make a difference for every patient Are you an experienced Administrator with a customer focused approach? Then we could have just the role for you. We have an exciting opportunity to join our professional and welcoming team.

Working as a member of the administration team to provide a comprehensive administration role to the Unit, ensuring that all patients are dealt with in a professional and courteous manner, which endorses the patient centred approach of the team.

Assist in the clerical function of the Unit. Work proactively to ensure that Outpatient clinics and Theatre lists are filled to capacity at all times and report any shortfalls and any difficulties experienced with the booking of patients and the capacity available to the Booking Lead & Patient Referral Manager.

Working 37.5 hours a week. You will work 8 hour shifts between Monday - Friday 9am - 17.00pm or 10.00am-18.00pm, we work on a rota system so shifts will vary week on week.

Any weekend shifts will be deemed unsociable hours and there will be an increase in the hourly rate should you work them. To see what it's like working for the Practice Plus Group, please see the video of testimonials below.

Job summary

As a Patient Pathway Coordinator at Practice Plus Group Shepton Mallet, you will provide a comprehensive Admin service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient centred approach of the team.

Main duties of the job

• Answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments.
• Distribute calls and messages.
• Provide advice in all matters relating to patients appointments, both by telephone and face to face.
• Contact patients on internal waiting lists to offer earlier appointments.
• Process and manage referrals in order to meet the requirements of Practice Plus Group performance objectives.
• Book theatre and outpatient sessions within strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic lists.
• Request transport via the reception team.
• Use the computer system to record patient information including cancellations, DNAs and patients attendance to outpatients or for theatres.
• Coordinate booking of Outpatient clinics.
• Be flexible to work to shift patterns including evenings and weekend working hours.
• Understand and become fully conversant with the Practice Plus Group competency model and its application.
• Help meet our national RTT waiting times within the referral process.
• Maximise Theatre and OPD capacity.

About us

You will be experienced in dealing with the public, both in person and over the phone, with excellent communication and interpersonal skills as well as the ability to manage difficult situations in a calm manner.

Your previous experience of working in a reception role in a healthcare or service sector will be invaluable but just as important is your ability to work as part of a multidisciplinary team, work flexibly and prioritise your own workload when under pressure.

You will have:

• Excellent communication and interpersonal skills
• The ability to stay calm in difficult circumstances.
• Comfortable working using your initiative, following instructions and prioritising a busy workload
• Strong communication skills (Written and Phone)
• Substantial reception experience in Healthcare or service sector

What you can expect in return

• An extensive range of wellbeing and lifestyle benefits
• The support you need to grow in your role and continue your professional development
• 25 days annual leave that increases with service plus bank holidays

If you have any questions, contact [e-mail] or Call 07971030100.

Applicants must have the right to work in the UK

Employer details

Employer name

Practice Plus Group

Address

Old Wells Road

Shepton Mallet

Somerset

BA4 4LP

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/