Patient Pathway Coordinator

Manchester Royal Eye Hospital; Manchester; On-site; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Pathway Co-ordinator to enhance patient care through effective administration. This role is pivotal in ensuring smooth patient pathways, requiring close collaboration with healthcare professionals. The position offers a chance to develop skills with a supportive team, while contributing to an innovative healthcare system that prioritizes quality and efficiency. Join a dynamic organization that values inclusion and fosters career growth, providing you with the tools to succeed in a rewarding environment.

Qualifications

• Demonstrated knowledge and skills equivalent to diploma level.
• Experience managing waiting lists and admissions processes.

Responsibilities

• Coordinate patient pathways from referral to treatment and discharge.
• Provide administrative support to healthcare teams.

Skills

Change Management

Patient Information Systems

MS Office

Organizational Skills

Negotiation Skills

Communication Skills

Education

NVQ Level 3 or Equivalent

GCSE O' Level Grade A-C or Equivalent

Tools

Hive/Epic

Various Software Packages

Job description

NHS AfC: Band 4

Main area Administration Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Shift pattern to cover 08.00 - 18.00 Mon-Fri - Occasional late evenings and weekend cover required) Job ref 349-NMGH-6993548

Site North Manchester General Hospital Town Crumpsall Salary £26,530 - £29,114 per annum Salary period Yearly Closing 06/05/2025 23:59

Job Overview

We have an exciting 12 months secondment opportunity for a Pathway Co-ordinator to join our administration team within the Elective Access Department at North Manchester General Hospital. Providing a pivotal role, you will liaise closely with Consultants, Junior Doctors, Nurses, Operational and Booking Teams.

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. The post holder will be responsible for accurately coordinating the patient's pathways, and in conjunction with various admin teams supporting them from referral to treatment &/or discharge.

Whilst in post we would be able to offer you training with a dedicated team trainer and mentor to ensure that you have the right skills to continue to develop your career.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed Job Description And Main Responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Person specification

Education/ Qualifications

Essential criteria

• Ability to demonstrate knowledge, skills and experience equivalent to diploma level
• NVQ 3 qualification or equivalent
• GCSE O’ Level Grade A-C or equivalent
  
  

Desirable criteria

• Certificate EDCL or equivalent
• Training or coaching certificate
  
  

Experience

Essential criteria

• Experience of successfully managing change
• Experience of managing waiting lists and admissions processes
• Experience of using patient information systems
• Experience of using IT systems, such as MS Office package
  
  

Skills/Knowledge

Essential criteria

• Able to prioritise and plan own workload and work to tight deadlines
• Able to influence and gain the confidence of clinicians and staff in other departments and at all organisational levels within the Trust
• Able to act on own initiative and as part of a team
• Excellent negotiation skills
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Excellent organisational skills
• Knowledge of NHS waiting times processes and targets
• Knowledge of RTT (Referral to Treatment)rules and guidance in line with Trust Access Policy
  
  

Desirable criteria

• Knowledge of a range of software packages
• Knowledge of key access targets
• Knowledge of Hive/Epic
  
  

Employer certification / accreditation badges

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

• Job Description and Person Specification (PDF, 126.4KB)
• Patient Pathway Coordinator (PDF, 841.7KB)
• Candidate Essential Guide Non Medical (PDF, 1.3MB)
  
  

Apply online now

Further details / informal visits contact

Name Jessica Baxter Job title Elective Access Support Manager Email address [e-mail] Telephone number 07814112909

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