Patient Pathway Co-ordinator/Receptionist

CTI Clinical Trial and Consulting Services; Milton Keynes; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading healthcare trust is seeking a Patient Pathway Administrator / receptionist for their Cancer Centre. The role involves scheduling and managing patient appointments, ensuring top-quality communication, and facilitating patient care in a supportive environment. Opportunities for training and development are available as part of a dedicated team focused on holistic patient recovery and well-being.

Benefits

Free on-site parking

Free refreshments

Flexible working opportunities

Discounted gym membership

Lease car scheme

Generous annual leave and pension scheme

On site nursery (chargeable)

Extensive staff health and well-being programme

Qualifications

• Experience as a receptionist or in a customer focused environment.
• Knowledge of customer care.

Responsibilities

• Facilitate smooth running of the reception and clinic areas.
• Schedule and book appointments, ensuring clear communication with patients.
• Act as a point of contact for patients' queries and concerns.

Skills

Excellent communication

Customer care

Ability to work under pressure

Job description

Patient Pathway Administrator / receptionist

Department: Cancer Centre

Band 3

Hours: 30 hours per week, all MKUH roles will be considered for flexible working

We have an excellent opportunity for an enthusiastic and motivated individual to join our Trust as a Patient Pathway Administrator / receptionist; we are looking for a motivated and hardworking individual to join our Macmillan and Oncology team in our cancer centre.

You will work within this dedicated team to facilitate the smooth running of the reception and clinic areas, scheduling and booking appointments and ensuring that co-ordinated and streamlined communication revolve around the patient and their individual needs.

You should have experience of working as a receptionist or in a customer focused environment, and have knowledge of customer care. We are looking for individuals with excellent communication skills, the ability to work well under pressure, and a desire to provide a first class service for patients and clinical teams.

This rapidly expanding modern and busy service offers many training opportunities for their staff, recent developments have led to the opening of our cancer centre in February 2020 and the Radiotherapy centre in 2024. This developing service is supported by a forward thinking & supportive Management Team, Nurse Practitioners, Palliative Care Team & Macmillan Wellbeing and Support Centre.

Interview date: W/C 16.05.2025

Responsible for entering accurate data onto the patient access system via Consultant proforma’s / instructions, following the patient access policy, in accordance with patient choice.

Central communication point for patients attending for appointments, ensuring that patients (and their families) are clear about next appointments and that choice is offered, as far as possible, regarding timing.

We firmly believe in holistic care, with a newly established wellbeing team to enhance the recovery package for patients living with and beyond cancer. We have Citizen Advice Bureau onsite and offer a wide range of carers and patient support groups.

Opportunities to develop both clinical & managerial skills & for further study.

Act as a point of contact to listen to patients’ queries and concerns and pass then to the appropriate areas.

Ensure that all patient entries are up to date and accurate. Alert the Unit Senior Sister of any concerns regarding this process

Ensure patients red notes are available for clinics and treatment appointments

We care We communicate We collaborate We contribute

MKUH staff scored highest for ‘I look forward to coming to work’ (NHS Staff Survey 2023).

• Free on-site parking
• Free refreshments
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme
  
  

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

For further details / informal visits contact: Name: Emily Dawson Job title: SACTS Clinical Lead Nurse Manager Email address: [e-mail]