Patient Pathway Co-ordinator - Haematology

Integrated Care System; Sutton-in-Ashfield; On-site; GBP 22,000 - 28,000; Full time

Job summary

An exciting opportunity has arisen for a Patient Pathway Coordinator within the NHS, where you will manage patient journeys, ensuring efficient care delivery. You'll work in a dynamic environment and play a key role in enhancing patient experiences. This position offers comprehensive training and the chance to contribute to a rewarding healthcare service.

Qualifications

• Experience with IT systems relevant to patient management.
• Good general education required.
• Qualifications like RSA II or NVQ in Customer Care preferred.

Responsibilities

• Coordinate patient pathway to ensure a smooth experience.
• Manage administrative tasks to support patient care.
• Assist in maintaining high-quality service delivery.

Skills

Computer literate

Knowledge of NHS or service provider

Confidentiality and Data Protection

Quality customer care

Education

Good general education with GCSE English at grade C or above

RSA II (or equivalent)

NVQ in Customer Care

European Computer Driving Licence

Tools

Excel

Patient data systems

Job description

Go back Sherwood Forest Hospitals NHS Foundation Trust

Patient Pathway Co-ordinator - Haematology

The closing date is 17 July 2025

Are you passionate about providing exceptional patient care and ensuring a seamless healthcare experience?

We have an exciting opportunity for a Patient Pathway Coordinator to join our professional and dedicated team. We are committed to creating a positive journey for every patient seen within our service and we're looking for someone who shares our vision and drive.

As a Patient Pathway Coordinator, you will play a vital role in ensuring patients experience a smooth and efficient journey through our service. Working in a fast-paced and dynamic environment, you will manage administrative and coordination tasks that are essential for delivering high-quality patient care.

Main duties of the job

To see the full detailed job description and main responsibilities of the job please refer to the job description attached.

About us

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Job responsibilities

To see the full detailed job description and main responsibilities of the job please refer to the job description attached.

Person Specification

Knowledge

• Computer literate, with experience of using a keyboard with a high level of accuracy.
• Knowledge of NHS or service provider in general
• Thorough knowledge of healthcare or other administrative systems and processes
• Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
• Experience of using a full range of IT/Patient data systems
• Confidentiality and Data Protection
• Health and Safety
• Equality and diversity
• Sound office clerical background providing knowledge of relevant procedures
• Experience of using a full range of IT/Patient data systems - As applicable to speciality

Qualifications

• Good general education with GCSE English at grade C or above or equivalent qualification / experience.
• RSA II (or equivalent)
• Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
• NVQ in Customer Care
• Institute of Health Records & Information
• European Computer Driving Licence
• Shorthand speeds of 80wpm

Further Training

• On the job training.
• Supervisory training
• Experience of managing health & safety issues

Experience

• Quality customer care
• Previous NHS knowledge and experience
• Experience of supervising staff

Contractual Requirements

• Regular attendance and willingness to work flexible hours as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Sherwood Forest Hospitals NHS Foundation Trust