Patient Pathway Co-ordinator- General Surgery

Epsom and St Helier University Hospitals NHS Trust; Epsom; On-site; GBP 32,000 - 35,000; Part time

Job summary

A healthcare organization in Epsom is looking for a Patient Pathway Coordinator to join a friendly team. The role involves providing administrative support for the General Surgery department, coordinating patient pathways, and ensuring high-quality patient care. Ideal candidates will have experience in patient administration and strong communication skills. This part-time position requires effective multitasking and customer service abilities.

Qualifications

• Experience of using IT/Patient administration systems.
• Experience of patient administration work in a healthcare setting.

Responsibilities

• Provide professional administrative support.
• Organise appointments/surgery dates for patients.

Skills

Good general education with GCSE in English

Experience dealing with customer complaints

Ability to prioritise tasks

Computer literate

Knowledge of medical terminology

Education

GCSE or equivalent in English at grade C or above

ECDL

NVQ level 3 in Business Administration

Tools

Patient administration systems

Excel

Job description

Overview

An exciting opportunity has arisen within the General Surgery department for a part time (30 hours per week) Patient Pathway Coordinator to join our friendly administrative team at Epsom Hospital. You will provide professional administrative support to the General Surgery department being the point of contact for our patients. You will also be required to liaise with the clinical team on a daily basis to ensure a seamless patient experience.

Main duties

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients\' pathway of care, tracking and supporting them from referral to treatment &/or discharge. The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources. The post holder will ensure high levels of patient care and clinician satisfaction by being an accessible, customer-focused, knowledgeable point of contact. The Post holder will be working to organise appointments/surgery dates for patients referred to the service. Excellent communication skills are required to deal with multi-disciplinary teams. It is expected the post holder will contribute to improving patient experience.

About Us

St George\'s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George\'s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary\'s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Details

Date posted: 03 October 2025

Pay scheme: Agenda for Change

Band: Band 4

Salary: £32,199 to £34,876 a year pa incl HCAS Outer pro rata

Contract: Permanent

Working pattern: Full-time

Reference number: 343-7312442-FM-SC-R-VCG-A

Job Description

Job responsibilities: Please see attached job description and person specification for further details to support your application. This post may be closed early subject to sufficient application.

Qualifications

Essential

• Good general education with GCSE or equivalent in English at grade C or above

Desirable

• ECDL
• NVQ level 3 in Business Administration or Customer Care or equivalent

Experience

Essential

• Experience of using a full range of IT/Patient administration systems
• Experience of patient administration work in a healthcare setting

Desirable

• Experience working in a similar role in a hospital/health care setting

Skills

• Experience dealing with customer complaints and customer care
• The ability to prioritise tasks effectively without direct supervision
• Computer literate, with experience of using a keyboard
• Understanding of medical terminology
• Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
• Knowledge of confidentiality and data protection principles
• Equality and diversity

Disclosure

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Epsom and St Helier University Hospitals NHS Trust
Dorking Road
Epsom
KT18 7EG

Employer\'s website: https://www.epsom-sthelier.nhs.uk/work-for-us