Patient Pathway Co-ordinator | Croydon Health Services NHS Trust

Croydon Health Services; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A comprehensive healthcare provider in Greater London is seeking a Patient Pathway Coordinator to manage the entire patient pathway from referral to discharge. This full-time, on-site role requires effective collaboration with the multidisciplinary team, ensuring smooth operations and timely communication. The ideal candidate will demonstrate strong administrative abilities and a commitment to high-quality patient care. This position aims to enhance patient satisfaction through effective management of care pathways.

Qualifications

• Experience in managing patient pathways effectively.
• Strong communication skills for collaboration with multidisciplinary teams.
• Proficient in understanding the referral to discharge processes.

Responsibilities

• Manage patient pathway proactively from referral to discharge.
• Act as single point of contact for patients on administrative matters.
• Collaborate with multidisciplinary team for effective communication.

Job description

Patient Pathway Coordinator – Band 4

Full Time, Permanent, on site

Join the Pod 11 Diabetes/Endocrinology/Renal team.

The post holder will work as part of a multi-disciplinary Point of Delivery team (POD) and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed in a timely manner. The post holder will act as the point of contact for patients regarding all administrative issues relating to the patients’ pathway of care, ensuring high levels of patient and clinician satisfaction through an accessible, customer‑focused approach.

Key responsibilities include:

• Managing the patient pathway proactively from referral to discharge; ensuring smooth operations and timely completion of all steps.
• Acting as the single point of contact for patients on all administrative matters related to their care pathway.
• Applying Standard Operating Procedures (SOPs) to carry out role functions within set timescales.
• Collaborating with the multidisciplinary team, ensuring effective communication and coordination.
• Maintaining a good working understanding of RTT and validation processes.

Croydon Health Services NHS Trust provides hospital and community services throughout Croydon, including Croydon University Hospital and specialist clinics. The Trust is dedicated to delivering high-quality care across a diverse population.

Please see the attached supporting document which contains further information on the role and person specification.

Advert closes: Tuesday 30 Dec 2025.