Patient Pathway Co-ordinator - Breast Unit

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 20,000 - 28,000; Full time

Job summary

An exciting opportunity has arisen for a Booking Co-ordinator within the Breast Unit at a leading hospital trust. The role involves providing administrative support while ensuring patient bookings are timely and compliant with guidelines. Ideal candidates will possess strong communication skills, an empathetic nature, and experience in a customer-focused environment. This full-time position offers a dynamic work atmosphere within a committed organization that values diversity and staff wellbeing.

Qualifications

• Experience in a customer/patient focused environment.
• Understanding of confidentiality importance.
• Ability to handle difficult callers.

Responsibilities

• Provide comprehensive administrative service to the breast unit.
• Ensure patients are booked within national guidelines.
• Answer calls and greet patients at the unit.

Skills

Customer service

Decision making

Organisational skills

Telephone manner

Education

GCSE/O level or equivalent work experience

Job description

Job Overview

Do you want to take up an exciting opportunity to join our administrative team in the Breast Unit?

We are looking for a new Booking Co-ordinator to join our well established team.

If you have a calm and empathetic nature, enjoy talking to patients and can work on your own initiative this could be the job for you. You will need to be able to use your negotiating skills with clinicians and patients to ensure that patients receive their treatment within our target times.

There is always something different to learn and it is a fast paced role needing attention to detail and a sense of humour!

This is a full time post @ 37.5 hours – our hours are 9-5. Part time hours will also be considered.

If You Are Interested Please Contact

Holly Wheeler, Specialty Manager on 07432000539 or email [e-mail]

PLEASE NOTE - THIS ROLE IS BASED ON SITE AND WE CANNOT OFFER ANY REMOTE WORKING

Main duties of the job

• To provide a full and comprehensive administrative service to the breast unit to ensure all patients are booked within national guidelines and in accordance with the Trust’s Patient Access Policy.
• To act on own initiative with an aptitude for problem solving.
• To escalate breaches to line manager and liaise with nursing and consultant teams to make best use of clinic space and ensure patients are seen in a timely manner.
• To answer the phones and greet patients as they enter the unit, ensuring attention to detail when taking personal details and checking these against the system.
• A friendly and polite manner
• Answering email queries from patients and GPs etc.
• Keeping accurate and uptodate records
  
  

See JD and person spec attached for a more detailed outline of this role.

Working for our organisation

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Qualifications & Training

Essential criteria

• Educated to GCSE/O level or equivalent work experience.
  
  

Knowledge and Experience

Essential criteria

• Experience working in a customer/patient focused environment.
• Understanding of the importance of maintaining confidentiality.
  
  

Specific Skills

Essential criteria

• Polite and professional telephone manner and ability to deal with angry, difficult or distressed callers.
• Effective decision making skills to process a range of information (some of it conflicting) and to decide on the most appropriate course of action.
• Excellent organisational skills.
  
  

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.

Documents to download

• Patient Pathway Coordinator 2025 (PDF, 526.4KB)
• Join the RUH (PDF, 1.1MB)
  
  

Further details / informal visits contact

Name Holly Wheeler Job title Specialty Manager Email address [e-mail] Telephone number 07432000539