Patient Pathway Co-Ordinator

Manchester University NHS Foundation Trust; Wythenshawe; On-site; GBP 24,000 - 27,000; Full time

Job summary

A major healthcare trust in the UK is seeking a Patient Pathway Co-Ordinator to ensure smooth patient care management from referral to discharge. The role requires strong administrative skills, experience in NHS systems, and excellent communication abilities. This position offers a salary between £24,937 and £26,598 per year, emphasizing patient and clinician satisfaction.

Qualifications

• Experience managing patient pathways and administrative functions.
• Ability to maintain high levels of patient and clinician satisfaction.
• Proficient in computer software relevant to role.

Responsibilities

• Manage clinic cancellation requests and monitor compliance.
• Work closely with outpatient waiting list manager.
• Support multidisciplinary team meetings and governance processes.

Skills

Substantial experience in an administrative role

Excellent verbal, written and numerical skills

Listening skills and minute taking

Work under pressure and to tight deadlines

Knowledge of NHS systems, including All Scripts

Data Collection, preferably clinical data

Education

GCSE in Maths and English or Equivalent

NVQ Level 2, RSA level 3 or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Manchester University NHS Foundation Trust

Patient Pathway Co-Ordinator

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, focused, and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) and policies will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

The post holder may be required to work across services within the directorate and across WTWA sites

Main duties of the job

To ensure clinic cancellation requests are submitted following approval of clinicians leave and monitor Health Roster to ensure the clinics are cancelled / moved as per instruction. Monitor any changes to clinics to ensure that patients do not breach timeframes and standards.

Support monitoring of clinic utilisation compliance with the Service Manager.

Work proactively and closely with the outpatient waiting list manager to ensure full utilisation of clinics and early intervention when an issue is identified, escalating to Service Manager where appropriate.

Supports the administrative process for any applicable Multidisciplinary Team Meetings, Governance processes and RCA's to ensure all necessary and appropriate clinical information is available for discussion at set meetings.

Work closely with medical, nursing, advanced healthcare professionals and Operational Management team.

About us

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals.

Job responsibilities

The key responsibilities of the role include providing administrative support, managing patient pathways, and ensuring high levels of patient and clinician satisfaction.

Person Specification

Qualifications

• Computer literate including Word and Excel and use of software packages e.g., outlook for updating calendars NVQ Level 2, RSA level 3 or equivalent
• GCSE in Maths and English or Equivalent

Skills and experience

• Substantial experience in an administrative role
• Listening skills and minute taking.
• Excellent verbal, written and numerical skills.
• Work under pressure and to tight deadlines.
• Knowledge of NHS systems, including All Scripts.
• Data Collection, preferably clinical data.

Other Requirements

• Upholds and models the Trust values

Diversity and Inclusion

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve.

All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.

Salary: £24,937 to £26,598 a year