Patient Pathway Co-Ordinator

Royal National Orthopaedic Hospital NHS Trust; London Borough of Harrow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading orthopaedic hospital in London seeks a Patient Pathway Coordinator to manage entire patient pathways from referral to discharge. The role involves ensuring timely treatment and utilizing communication and organizational skills to support patient care in a high-demand environment. Ideal candidates will have prior experience in the NHS and strong problem-solving capabilities.

Benefits

24/7 Employee Assistance Programme

Rewards & Recognition platform

Salary sacrifice schemes

Qualifications

• Experience managing patient pathways from referral to treatment.
• Strong understanding of 18 week and cancer waiting time targets.
• Ability to work under pressure while meeting deadlines.

Responsibilities

• Manage patient pathways from referral to discharge.
• Coordinate theatre lists for surgeries.
• Monitor treatment schedules to avoid delays.

Skills

Organisational skills

Communication skills

Time management

Education

Experience in the NHS

Job description

Our PNI Unit is looking for an Patient Pathway Coordinator to join the team. This broad, patient centred and high profile role is integral to the operational running of the department which is currently striving to meet the challenge of additional demand across the service.
The role of the Patient Pathway Co-ordinator is key to ensuring our patients are supported throughout the care they receive at RNOH. The post holder is responsible for the management of the whole patient pathway, from referral to discharge, including first outpatient appointment, diagnostics, planning of treatment, treatment, and follow-up appointments, whilst considering the trust's KPI Targets., The ideal candidate will have experience of working in the NHS. The post holder will have an increasing responsibility for the development, coordination and facilitation of the patient's pathway process, will ensure all patients are robustly tracked through the appropriate pathway and ensure that all the relevant data is accurately recorded, reported and analysed in a timely manner. Candidates should have excellent organisational and communications skills, be able to work under pressure whilst ensuring all deadlines are achieved.
Coordination of the PNI consultants' theatre list ensuring all is in place for the patient's surgery date., To be responsible for the management of the patient pathway, from referral to treatment, through diagnostics, treatment planning and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process
To have a sound understanding of 18 week and cancer waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.
To provide a weekly update to Deputy / Service Managers so they are aware of any pathway delays or potential breaches of waiting times targets.
To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.
Receive new referrals and check hospital data systems to see if the patient has been previously registered with a hospital number.
Review triaging information from consultants and action the required next steps, communicating a consultant's decision not to treat or to accept the referral back to a patient, ensuring documentation is sent to the referrer and patient with the referrer and patient, as required.
Book and reschedule admissions, new, follow up and diagnostic appointments, in line with the Trust's Access Policy and Cancer Waiting Times Operational Policy, taking responsibility for complex booking and rescheduling.
Ensure patient pathway status is identified and proactively monitor the pathway to ensure that all elements of patient care are scheduled in line with regulatory access targets (e.g. RTT - referral to treatment targets, DM01 - 6 week diagnostic target and various cancer targets) and as set out in the Trust's Access and Cancer Waiting Times Operational policies.
To review the patient tracking list (PTL), participate in PTL meetings and identify potential delays or issues with a patient pathway or potential breaches, and take preventative steps to avoid these, i.e. chasing diagnostic tests, results of tests. Ensure relevant tracking information is up to date.
Proactively identify potential capacity issues and work with the clinical and managerial teams to address the issue, using analysis and problem-solving skills.
Responsible for identifying vacant slots and filling them, to ensure maximum clinic and theatre list utilisation.
To establish and maintain strong communication links with the clinical team, attending weekly planning meetings and ensuring lists are managed in a clinically appropriate manner as guided by the team.
Deal with stressful situations that may arise when dealing with patients who are anxious or distressed, or where there are barriers to understanding, using tact, diplomacy and empathy at all times and in line with Trust values., The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
RNOH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of RNOH will have their original documents verified using this technology.
For further support on submitting an application please refer to the NLPSS Applicant Toolkit: https://royalfree.pagetiger.com/cuuomnr/1

Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients
+ Rated Good by the CQC
+ Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
+ Our Research and Innovation Centre works closely with our main academic partner, University College London
+ Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
+ Further major redevelopment underway across the Stanmore site - improving and modernising our facilities to maintain our position as the UK's leading centre for orthopaedic medicine
+ In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
+ Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH's journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
+ Patients first, always
+ Excellence, in all we do
+ Trust, honesty and respect, for each other
+ Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon., At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
+ Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
+ Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
+ Ranked #1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:
+ 24/7 access to wellbeing support through our Employee Assistance Programme.
+ A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
+ A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
+ Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare
At RNOH, we are more than a workplace-we are committed to patients, to excellence and the wellbeing of our staff., The RNOH operates a Smoke-Free Policy. Smoking is not permitted on any of the Trust's premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.