Patient Pathway Co-ordinator

Barts Health NHS Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS Trust located in London is seeking a Patient Pathway Co-ordinator to manage administrative processes for patient pathways. The role involves ensuring a smooth booking experience and effective communication across care settings while maintaining high standards of patient service. Applicants should possess relevant healthcare administrative experience and effective organizational skills.

Qualifications

• Previous secretarial, PPC, or clerical/administrative experience in healthcare.
• Managing patient referrals, records, and databases.

Responsibilities

• Manage the administrative processes attached to patient pathways and booking clinics.
• Ensure patients are scheduled in accordance with 2WW target waiting times.

Skills

Effective communication across care settings

Good keyboard skills for data input

Competence with CRS (PM Office, Powerchart & Schap Book)

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Experience with RTT/DM01 Pathway Validation

Experience with G2 transcription platform

Experience with Netcall Telephony system

Education

GCSE A Level or equivalent standard of education or experience gained through training

Tools

ERS and Somerset Applications

Qliksense

Luna Platforms

Job description

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Located in Smithfield in the heart of the city of London, St Bartholomew’s Hospital is the oldest working hospital in the country. The hospital is a centre of excellence for Heart and Cancer Care, housing the largest Cardiac Centre in Europe. It offers care and services to a population of 6 million.

2WW Sarcoma Service has recently transferred divisions and is now administered under the SBH General Imaging team. Bringing together functions within our diagnostic sections to help foster closer and better ties/service provision for those patients transitioning through their 2WW Urgent Suspected Sarcoma pathway.

The Patient Pathway Co-ordinator (PPC) will actively manage the administrative processes attached to patient pathways and booking clinics, ensuring a smooth and efficient service for both the multidisciplinary team and patients to deliver high-quality administration, a positive patient experience, and excellent customer service.

The successful candidate will need to actively demonstrate our WeCare value and behaviours.

Main duties of the job

Our Imaging Service operates over 7 days between 08:00 to 20:00. PPCs play a vital role in ensuring, in conjunction with CAO/Outpatients, MDT Co-ordinators, and wider Imaging Staff, that patients are scheduled in accordance with 2WW target (Suspected Cancer) waiting times as set out in the NHS constitution for cancer, RTT, and DM01 pathways, taking action to expedite bookings where necessary. They must manage their workload to meet targets, sometimes under pressure.

Our PPCs have a vital role to ensure, in conjunction with CAO/Outpatients, MDT Co-ordinators, and wider Imaging Staff, that patients are scheduled in accordance with 2WW target (Suspected Cancer) waiting times as set out in the NHS constitution for cancer, RTT, and DM01 pathways, taking action to expedite patient bookings/pathways where necessary.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and a leading healthcare provider.

The Barts Health group is on a journey to become an outstanding organisation with a world-class clinical reputation. Having lifted out of special measures, we are focused on continually improving all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, providing safe and compassionate care. We are committed to promoting inclusion, where every staff member feels a sense of belonging. We value diversity and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of key tasks and responsibilities, and the person specification outlines the qualifications, skills, experience, and knowledge required. Please view the attachments for both documents.

Person specification

Qualifications

• GCSE A Level or equivalent standard of education or experience gained through training

Experience

• Previous secretarial, PPC, or clerical/administrative experience in healthcare
• Managing patient referrals, records, and databases
• Using ERS and Somerset Applications
• Using Qliksense and Luna Platforms

Skills

• Effective communication across care settings
• Good keyboard skills for data input
• Competence with CRS (PM Office, Powerchart & Schap Book)
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience with RTT/DM01 Pathway Validation
• Experience with G2 transcription platform
• Experience with Netcall Telephony system