Patient Pathway Co-Ordinator

Integrated Care System; Carmarthen; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare provider in Wales seeks a Service Improvement and Operational Lead to optimize patient pathways within the Community Dental Service. The successful candidate will collaborate closely with clinicians and management to enhance patient experiences, manage waiting lists effectively, and ensure the delivery of quality care. This role requires strong organizational and administrative skills, knowledge of NHS policies, and the ability to work within a multidisciplinary team.

Qualifications

• Experience in administrative/office environment, preferably within NHS.
• Knowledge of Healthcare Terminology and patient pathway.
• Ability to speak Welsh is desirable.

Responsibilities

• Ensure patient waiting lists are accurately maintained.
• Coordinate next steps in patient's journey.
• Maximize utilization of clinical resources.

Skills

Communication

Teamwork

Organizational skills

Problem solving

Education

GCSE Maths & English

Level 3 vocational qualification or equivalent experience

Tools

Microsoft Office

Job description

Ensure robust governance over the patient pathway for Community Dental Service, by maintaining oversight and management of both clinical capacity and demand, as well as the operational patient waiting list.

Collaborating closely with the Management Team, clinicians and information teams, maximise utilisation of clinical resources available and aim to provide a patient-focused, professional, consistent and responsive service.

Main duties of the job

In this role, you will be responsible to ensure our patient waiting lists are accurately maintained and up to date. You'll play a key part in co-ordinating the next steps in a patient's journey, making sure they receive the right clinical and administrative information at the right time -- whether it's about their appointments or upcoming procedures.

You'll also work closely with our operational management team to help improve patient experience and achieve key performance targets, such as reducing missed appointments (DNAs).

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 08/08/2025.

Person Specification

Qualifications and Knowledge

• GCSE Maths & English and Level 3 vocational qualification or equivalent experience
• Knowledge of Medical / Healthcare Terminology
• Knowledge of Patient Pathway
• Knowledge of NHS National policies and strategies
• Knowledge of patient pathway within Dental Services

Experience

• Experience of a full range of duties working in an administrative / office environment
• Experience of working within a multi-disciplinary team
• Experience in use of Microsoft Office (outlook, excel, word, teams)
• Experience in dealing with the public
• Experience of working in NHS
• Experience of working in a pathway administration role

Other

• Welsh Speaker (level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Service Improvement and Operational Lead