Patient Pathway Co-ordinator

Bedfordshire Hospitals NHS Foundation Trust; Bedford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in England is seeking a highly organised Outpatient Bookings Administrator to manage outpatient appointments and ensure efficient patient care. The successful candidate will be responsible for accurate data entry, compliance with national access standards, and supporting high-quality healthcare delivery. Previous administrative experience and knowledge of patient record systems are essential for this role.

Qualifications

• Strong organisational skills with the ability to meet deadlines.
• Well-developed interpersonal and communication skills, with a positive approach.
• Knowledge of record systems/databases and awareness of the NHS Targets.

Responsibilities

• Manage a variety of administrative tasks impacting patient experience.
• Schedule outpatient appointments using the electronic Referral System.
• Ensure compliance with national access standards.

Skills

Previous administrative/clerical experience

Knowledge of patient record systems/databases

Excellent keyboard and IT skills

Strong organisational skills

Interpersonal and communication skills

Dependable, flexible attitude

Knowledge of NHS 18-week RTT pathway

Previous experience within healthcare services

Education

Minimum of 3 GCSE'S, including English and Maths or equivalent

Job description

Overview

Bedfordshire Hospitals NHS Foundation Trust – Patient Pathway Co-ordinator. The closing date is 17 October 2025.

Are you highly organised, detail-oriented, and passionate about supporting patient care through efficient administration? Join our dynamic team as an Outpatient Bookings Administrator, where your role will be pivotal in ensuring smooth and accurate coordination of outpatient services.

In this fast-paced position, you'll manage a variety of administrative tasks that directly impact patient experience and access to care. Using the electronic Referral System (eRS), you'll be responsible for scheduling outpatient appointments and aligning clinic timetables with precision and care.

Working in accordance with Government Access Targets, you'll play a key role in maintaining the integrity of patient pathways. Your responsibilities will include collecting and entering essential data into computerised systems, ensuring patient records are consistently accurate and up-to-date, and coordinating clinic schedules to optimise appointment availability. You'll also support compliance with national access standards, helping to deliver high-quality healthcare through meticulous administrative support.

This is a fantastic opportunity for someone who thrives in a structured environment and values the importance of accurate data in delivering exceptional patient care. If you're ready to make a meaningful impact behind the scenes, we'd love to hear from you!

Main duties of the job

We are inviting applications from motivated individuals to join our team in delivering high-quality administrative support for outpatient bookings. The successful applicant will undertake a range of tasks to ensure the accurate and efficient management of outpatient appointments. This includes the use of the electronic Referral System (eRS) and effective coordination of clinic schedules.

The post holder will be expected to work in line with Government Access Targets, ensuring the accurate administration of patients\' pathways. Duties will include collecting and inputting vital data into computerised systems, while ensuring all patient information is kept accurate and up-to-date.

Essential Skills and Experience

• Previous administrative/clerical experience
• Knowledge of patient record systems/databases with proven experience
• Excellent keyboard and IT skills, including experience of maintaining and administering databases
• Strong organisational skills, with the ability to meet deadlines and work independently
• Well-developed interpersonal and communication skills, with a positive and professional approach at all levels
• Dependable, with a flexible attitude to work and the ability to adapt to service needs
• Knowledge of the NHS 18-week Referral to Treatment (RTT) pathway
• Previous experience within healthcare services

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values: We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Job responsibilities

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities

• Adhere to Trust targets
• Data Quality
• To work strictly within the Governments Access targets for patients on an 18 week pathway
• Ensure accurate coding of attendances is carries out in a timely manner

Person Specification

Other

• Dependable with a flexible attitude to work

Personal skills

• Well-developed interpersonal skills - able to converse in a positive manner at all levels
• Ability to adapt to change within working situation
• Ability to prioritise workload and work on own initiative with limited supervision
• Ability to work under pressure and meet deadlines
• Experience of validation

Knowledge

• Knowledge of record systems/databases
• Awareness of NHS Targets for 18 Weeks
• Working knowledge of Hospital Systems

Qualifications

• Minimum of 3 GCSE\'S, including English and Maths or equivalent
• Good standard of education

Experience

• Excellent communication skills - written and verbal
• Previous admin/clerical experience
• Advanced keyboard skills
• Good organisational skills
• Awareness of confidentiality issues
• Previous admin experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Bedfordshire Hospitals NHS Foundation Trust