Patient Pathway Central Support Officer

NHS; Harrogate; On-site; GBP 24,000 - 26,000; Full time

Job summary

A regional healthcare provider in Harrogate is seeking a Patient Pathway Central Support Officer to deliver high-quality medical records service. This role involves managing outpatient bookings and providing efficient administration services to ensure safe patient care. Candidates should possess strong attention to detail and effective communication skills, with a good standard of education and some NHS experience preferred. The role offers a supportive work environment and opportunities for professional recognition.

Benefits

Employee Assistance Programme

Staff Recognition Awards

Counselling service

Physiotherapy service

Qualifications

• Previous experience of booking outpatient appointments.
• Understanding of confidentiality and data protection principles.
• Previous NHS experience.

Responsibilities

• Receive telephone queries from patients and resolve general queries.
• Provide support to the patient pathway booking teams.
• Manage clinic cancellations and reappointments.

Skills

Attention to detail

Excellent communication skills

Telephone skills

Education

General education to GCSE level (5 GCSE grade A*-C)

Tools

PCS

ERS

Job description

Job summary

We are looking for an Patient Pathway Central Support Officer who can help us deliver an efficient, high quality medical records service across the Long Term and Unscheduled Care Directorate. This role is essential to providing safe care to our patients by providing efficient and effective administration services for outpatient bookings and patient pathway management teams. The role will be key to helping us achieve our targets.

Main duties of the job

Applicants should be able to demonstrate accuracy and attention to detail, be excellent communicators with good telephone skills and have the ability to meet deadlines on a daily basis whilst maintaining a positive approach, and providing a quality service that supports our patient care.

The post requires an efficient, caring and proactive individual with an appreciation and understanding of the confidential nature of the work.

About us

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.

Details Date posted

15 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

421-LTUCC-3024R

Job locations

Harrogate District Hospital

Harrogate

HG2 7SX

Job description Job responsibilities

Main responsibilities:

• Receive telephone queries from patients and other service users, resolving general queries, cancelling and amending appointments.
• Where necessary provide support to the patient pathway booking teams with administration tasks as well as more specialist support with work on our patient booking systems.
• Management of clinics which includes clinic cancellations, reappointment of cancelled appointments and checking availability of clinic slots.

Job description Job responsibilities

Main responsibilities:

• Receive telephone queries from patients and other service users, resolving general queries, cancelling and amending appointments.
• Where necessary provide support to the patient pathway booking teams with administration tasks as well as more specialist support with work on our patient booking systems.
• Management of clinics which includes clinic cancellations, reappointment of cancelled appointments and checking availability of clinic slots.

Person Specification Essential and Desirable Essential

• A good standard of general education to GCSE level (5 GCSE grade A*-C) or equivalent
• Previous experience of booking outpatient appointments
• Previous NHS experience
• Experienced PCS and ERS user
• Understanding of confidentiality and data protection principles

Desirable

• Previous experience working in an Outpatient Bookings team.

Person Specification Essential and Desirable Essential

• A good standard of general education to GCSE level (5 GCSE grade A*-C) or equivalent
• Previous experience of booking outpatient appointments
• Previous NHS experience
• Experienced PCS and ERS user
• Understanding of confidentiality and data protection principles

Desirable

• Previous experience working in an Outpatient Bookings team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate District Hospital

Harrogate

HG2 7SX

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate District Hospital

Harrogate

HG2 7SX

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)