Patient Pathway Assistant | Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust; Carshalton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in South West London is seeking a Patient Pathway Assistant for a fixed-term maternity cover role at St Helier Hospital. The role involves providing high-quality patient care through dedicated administrative support, acting as the main point of contact for patients' pathway from referral through to treatment and discharge. This position prioritizes ensuring efficient integrated pathways and a patient-focused service, essential for maintaining high levels of care and clinician satisfaction.

Responsibilities

• Provide dedicated administrative and clerical support to patients across the pathway from referral to treatment and/or discharge.
• Act as the point of contact for administrative and clerical issues relating to patients' pathway of care.
• Support continuous improvement and patient-focused service delivery.

Job description

Overview

The Antenatal Department is seeking a fixed term maternity cover Patient Pathway Assistant role at St Helier Hospital. The post holder will support the provision of high quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients\' pathway of care, tracking and supporting them from referral to treatment and/or discharge. The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

Responsibilities

• Provide dedicated administrative and clerical support to patients across the pathway from referral to treatment and/or discharge.
• Act as the point of contact for administrative and clerical issues relating to patients\' pathway of care.
• Support continuous improvement and patient-focused service delivery; assist in ensuring clinicians are satisfied with accessible information and efficient processes.

About the Trust

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit; and Queen Mary\'s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

Notes

Please see attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

This advert closes on Thursday 25 Sep 2025