Patient Pathway Assistant

Homerton Healthcare NHS Foundation Trust; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare organization in London seeks a Patient Pathway Assistant to join their administration team. Responsibilities include managing patient appointments, validating pathways, and maintaining data integrity. Ideal candidates will have prior NHS experience and strong IT skills. This position requires flexibility to work Monday to Friday in shifts. Excellent opportunity in a high-performing Trust committed to staff development and inclusive practices.

Benefits

Opportunities for staff development

Diverse working environment

Qualifications

• Experience in a fast-paced NHS contact centre setting.
• Understanding of confidentiality and data protection regulations.
• Ability to work shift patterns (Monday - Friday, 08:00 - 20:00).

Responsibilities

• Check patients in and out and book follow-up appointments.
• Add patients to waiting lists for surgery or outpatient procedures.
• Update patient outcomes in the system.

Skills

Customer service focus

IT skills

Microsoft Office proficiency

Job description

An exciting opportunity has arisen for an Patient Pathway Assistant to join our

Patient and Administration contact centre. This is an exciting and challenging role,

we are looking for a flexible, friendly, customer service focused and self-motivated

administrator to join our busy multidisciplinary team.

Applicants should ideally have previous NHS experience working in a fast paced

contact centre setting , validation of pathways and an excellent understanding of

confidentiality and data protection.

The post holder will need to have good IT skills and be confident using computer

systems and Microsoft Office packages including excel.

Some Of The Main Duties Are As Follows

Checking patients in and out, booking their follow up appointments, adding

them to the waiting list for surgery or an outpatient procedure, updating their

outcomes.

Booking OPD and Surgery Appointments along with the validation of

pathways both RTT and NON RTT.

To keep up to date with the relevant developments in administrative systems,

processes, and clinical services.

The post holder will also require supporting Access to Health Care Records

Request.

These roles require to include working Monday - Friday 08:00 - 20:00 shift

pattern. if you are unable to work shift patterns then please do not appl

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

For further details / informal visits contact: Name: Ganiyat Ajibode Job title: Patient Administration Team Leader Email address: [e-mail] Telephone number: 07881359139

Please contact via email or call - 09:00- 16:00