Patient Pathway Administrator/Receptionist

Integrated Care System; Milton Keynes; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in Milton Keynes is seeking a Patient Pathway Administrator/Receptionist to join their Macmillan and Oncology team. This full-time role includes coordinating patient appointments, managing records, and providing exceptional customer service. Ideal candidates will have NVQ Level 3 qualifications and experience in a healthcare setting. The salary ranges from £24,937 to £26,598 per annum, with flexible working opportunities and various employee perks.

Benefits

Free on-site parking

Free refreshments

Discounted gym membership

Generous annual leave

Pension scheme

Qualifications

• Experience of working in a healthcare environment.
• Knowledge of medical and clinical terms.
• Basic computer skills.

Responsibilities

• Provide comprehensive support for patient pathways.
• Coordinate appointments and manage patient records.
• Act as a key point of contact for patients.

Skills

Communication skills

Organizational skills

Customer service experience

IT skills

Education

NVQ Level 3 or equivalent

Tools

Care Records Service (CRS)

Job description

Go back Milton Keynes University Hospital NHS Foundation Trust

Patient Pathway Administrator/Receptionist

The closing date is 26 August 2025

Patient Pathway Administrator / Receptionist

Band 3 £24,937 - £26,598 per annum pro rata

Fixed-term contract until 31.12.2025

Full-time 37.5 hours per week, all MKUH roles will be considered for flexible working

We have an excellent opportunity for an enthusiastic and motivated individual to join our Trust as a Patient Pathway Administrator / receptionist; we are looking for a motivated and hardworking individual to join our Macmillan and Oncology team in our cancer centre.

This rapidly expanding modern and busy service offers many training opportunities for their staff, recent developments have led to the opening of our cancer centre in February 2020 and the upcoming opening of the Radiotherapy centre in 2024.This developing service is supported by a forward thinking & supportive Management Team, Nurse Practitioners, Palliative Care Team & Macmillan Wellbeing and Support Centre.

We firmly believe in holistic care, with a newly established wellbeing team to enhance the recovery package for patients living with and beyond cancer. We have Citizen Advice Bureau onsite and offer a wide range of carers and patient support groups.

Opportunities to develop both clinical & managerial skills & for further study.

Interview date: 01.09.2025

Main duties of the job

• To provide comprehensive administrative support to ensure the smooth operation of patient pathways in the Macmillan Unit Day Chemotherapy Suite. The role involves coordinating appointments, managing patient records, supporting clinical teams, and acting as a key point of contact for patients throughout their treatment journey. The postholder will ensure that patients are cared for with dignity, compassion, and efficiency.

About us

"Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10 and 76% feel strongly about approaching their managers regarding flexible working" (NHS Staff Survey 2024).

• Free on-site parking
• Free refreshments
• Great flexible workingopportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Job responsibilities

You will work within this dedicated team to facilitate the smooth running of the reception and clinic areas, scheduling and booking appointments and ensuring that co-ordinated and streamlined communication revolve around the patient and their individual needs.

You should have experience of working as a receptionist or in a customer focused environment, and have knowledge of customer care. We are looking for individuals with excellent communication skills, the ability to work well under pressure, and a desire to provide a first class service for patients and clinical teams.

• To be part of the Macmillan and Oncology Unit teams and work to enable the objectives of the Trust to be achieved.
• Tocontribute to the Trust complying with Clinical Governance and Risk Management.
• Support unit manager in arranging meetings and managing workload.
• To meet and greet visitors to the department and signpost to the appropriate area as required.
• Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order.
• Ensureidentity bracelets available for nursing staff and patients.
• Demonstrate excellent telephone skills to triage incoming calls and direct appropriately.

Please refer to the Job Description for further details.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Person Specification

Qualifications and knowledge

• NVQ Level 3 or equivalent training
• Basic computer skills/knowledge of CRS (Care Records Service)
• Knowledge of importance of confidentiality
• Knowledge of medical and clinical terms and issues

Experience

• Experience of using a range of IT packages including CRS (Care Records Service)
• Experience of working within a customer services environment
• NHS experience
• Experience of working in a healthcare environment

Skills

• Good IT skills in relation to current databases used within NHS
• Good use of initiative
• Well developed organizational skills
• To be sensitive and understanding of individual circumstances
• Able to work under pressure

Personal and people development

• Polite and Courteous
• Professional attitude
• Self motivated and team player
• Commitment to personal development
• Initiative and common sense

Communication

• Good communication skills in relation to telephone techniques
• Polite and Courteous to all visitors to the units

Specific requirements

• Able to perform the duties of the post with reasonable aids and adaptations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Milton Keynes University Hospital NHS Foundation Trust

£24,937 to £26,598 a yearper annum pro rata