Patient Pathway Administrator Plastics, Burns and Sarcoma Services

NHS; Nottingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A major healthcare provider in Nottingham is seeking a Patient Pathway Administrator for the Plastics, Burns and Sarcoma Services. The role involves transcription of clinical letters, managing patient queries, and liaising with healthcare staff. Candidates should have experience with Microsoft Office, audio typing and a solid understanding of confidentiality. This position promises a supportive team environment and opportunities for personal development.

Qualifications

• Previous experience in an office environment.
• Typing or word processing experience.
• Knowledge of medical terminology.

Responsibilities

• Accurately transcribing clinical letters within defined deadlines.
• Navigating hospital systems to check referrals and appointments.
• Dealing with patient and consultant queries in a confidential manner.

Skills

Microsoft Office applications

Audio typing

Excellent communication skills

Confidentiality understanding

Time management

Education

5 GCSEs or equivalent including English

RSA level 2 or 3 Word Processing

ECDL standard or equivalent

Tools

BigHand software

Hospital IT systems

Job description

Go back Nottingham University Hospitals NHS Trusts

Patient Pathway Administrator Plastics, Burns and Sarcoma Services

The closing date is 10 October 2025

An exciting opportunity has arisen for a Patient Pathway Administrator (PPA) within the Plastics, Burns and Sarcoma Services, based at Nottingham City Hospital, Hucknall Road, NG5 1PB.

We are looking for an enthusiastic and conscientious team player, who can work well under pressure and have the ability to prioritise their own workload.

Working as part of a team, the post-holder will support the provision of a high-quality administrative service.

Successful candidates will be expected to ensure all clinical correspondence is typed and processed within specified timescales and be able to demonstrate a flexible approach to the role.

Please apply as soon as possible as the post will be closed once a certain number of applications have been received.

Main duties of the job

Please refer to the job description and person specification for further details. The main duties of this role are listed below.

In your day to day role you will be accurately transcribing clinical letters and clinical correspondence fromdigital dictation within defined deadlines using BigHand software.

Navigate hospital information systems, e.g. Careflow, NotIS

etc. in order to obtain information on outpatient appointments, and access and obtain test results.

Use judgement and initiative to prioritise the importance/urgency of particularrequests within defined guidelines.

Undertake daily audits of clinical correspondence to ensure a high standard ofaccuracy and quality of work.

Deal with patient and consultant queries which may be by telephone or email and must be in a confidential manner.

Liaise with outpatient administrators re. appointments and necessary important clinical information to ensure patients are seen on their pathway without delay.

Adapt a flexible attitude to meet the needs of the service, taking into considerationthe department's specialty and the subsequent requirements of suchspecialist services.

Provide cover for PPA colleagues during times of sickness and annual leave.

Promote an open friendly working environment.

Support the training of others in the team in relation to PPA duties.

Adhere to Trust policies and procedures relevant to your position.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job responsibilities

The post holder will be required to work on site based at the Nottingham City Hospital .

Responsibilities are outlined in the attached job description and Person specification - main tasks will involve efficient and accurate audio typing using BigHand software, navigating hospital systems to check referrals, follow up appoints , and test results in relation to letters typed, and good communication with our consultants and wider admin team.

Person Specification

Experience

• Competent in the use of Microsoft Office applications: Word, Outlook and Excel
• Previous experience in an office environment
• Able to demonstrate an understanding of confidentiality, including information governance and data protection
• Typing or word processing experience
• Audio typing skills (speed and accuracy)
• Knowledge of 18 week and cancer targets
• Knowledge of medical terminology
• Knowledge of hospital IT systems, e.g. Careflow, Notis.

Communication and relationship skills

• Excellent written and verbal communication skills with staff at all levels of seniority
• Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
• Uses correct grammar and spelling
• Friendly and professional telephone manner
• Is open to suggestions, ideas and new working practices within a team

Training & Qualifications

• RSA level 2 or 3 Word Processing (or equivalent experience)
• 5 GCSEs or equivalent qualifications including English
• Computer literate to ECDL standard or equivalent experience
• Experience using BigHand Software

Planning & Organisational Skills

• Consistently works to high standards
• Excellent planning and organisational skills, demonstrating effective time management of own workload
• Works within prescribed deadlines

Other requirements

• Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
• Gives consistent and stable performance under pressure
• Flexible approach to work
• Demonstrates enthusiasm and a conscientious approach to work, advocating this to others
• Able to work for long periods at a desk

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Nottingham University Hospitals NHS Trusts