Patient pathway Administrator | Kingston and Richmond NHS Foundation Trust

Kingston Hospital Foundation Trust; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An NHS healthcare provider is looking for a Patient Pathway Administrator to join their team in Greater London. You will be the first point of contact for administrative issues related to patient pathways, managing the process from referral to discharge. The ideal candidate will have experience in customer service and possess the skills to work calmly in a fast-paced environment. This position offers tailored training and opportunities for progression within NHS clinical services.

Benefits

Tailor-made training and development

On-site staff nursery

Wellbeing resources including classes and assistance programmes

Qualifications

• Experience in a customer services environment or call centre is preferred.
• Ability to work in a fast-paced and complex environment.
• Passion for providing excellent service to patients and service users.

Responsibilities

• Act as the first point of contact for patient pathway administrative issues.
• Manage the patient pathway from referral to discharge.
• Support patients to ensure they receive the best possible care.

Skills

Customer service experience

Ability to multi-task

Calm under pressure

Job description

Patient Pathway Administrator

Are you seeking a genuine career path? At Kingston Hospital we believe in employing the best staff so we can provide an excellent service to all our patients. We value and support our staff and have some excellent opportunities for you to join our busy and friendly teams.

Band 3 Patient Pathway Administrator

You will be the first point of contact for all administrative issues relating to a patient’s pathway of care. You will work as part of a multi-disciplinary team and provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire process is managed smoothly.

The work is fast-paced and can be complex but you will have the opportunity to support our patients and make sure they receive the best possible care. To do this you will need to be able to work in a calm, logical way and be able to multi-task as each day can be different and challenging.

These roles will ideally suit those with experience within a customer services environment or call centre background with a passion for providing the best possible service to our patients and service users.

In return for your dedication and skills, we offer tailor-made training and development for career growth. You will learn skills that will equip you to progress in a rewarding career supporting NHS clinical services whilst working towards nationally recognised qualifications.

Development and staff wellbeing

Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.

We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

Please note that this advert closes on Sunday 5 Oct 2025.