Patient Pathway Administrator - Centralised Recruitment

Integrated Care System; Oxford; On-site; GBP 26,000 - 30,000; Full time

Job summary

A healthcare organization in Oxford is looking for a Patient Pathway Administrator to support clinical operations. The ideal candidate will have administrative experience, strong interpersonal skills, and the ability to work in a busy environment. Responsibilities include managing patient interactions and providing administrative support to the clinical team. This role offers a salary range of £26,530 to £29,114 per annum pro rata.

Qualifications

• Experience within an administrative role, preferably in NHS.
• Competence in using various computer software packages.
• Ability to work as part of a team and prioritize workload.

Responsibilities

• Manage front-line communications with patients and colleagues.
• Provide efficient clinical administration services.
• Coordinate workflows and maintain patient confidentiality.

Skills

Organizational skills

Empathy

Proficiency in various computer software

Excellent telephone manner

Job description

Go back Oxford University Hospitals NHS Foundation Trust

Patient Pathway Administrator - Centralised Recruitment

The closing date is 03 August 2025

Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!

Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.

Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.

Main duties of the job

We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.

This week are currently recruiting for the following Band 4 role across the organisation:

When applying please:

• Include as much detail as possible in the application inc. qualifications, roles and responsibilities
• Include a supporting statement and showcase your skills and experience
• Specify if you have a strong desire to work in a certain department or role type
• Let us know if you want full time or part time work

Please note, this vacancy may close early if there are sufficient applications.

About us

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to theten core principles

Oxford University Hospitalspromotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Job responsibilities

We are seeking to appoint aPatient Pathway Administratorto join our Ear, Nose and Throat Administration team at the John Radcliffe Hospital.

We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the department, consultants, nurses and wider clinical team. They will also attend to patients, colleagues and referrers to the service, promptly and courteously at all times and be a worthy front-line representative of our high quality service.

Main duties of the job:

• To attend to patients, colleagues and referrers to the service, both in person and on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.
• To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be first point of contact for the consultants and clinical teams. Coordinate the workflows through the admin team to ensure consistency across the service.
• To work within an administrative team dedicated to quality and effective patient care and maintaining Trust policy on patient confidentiality.
• To work according to the administrative processes in place to support the delivery of Trust and national targets, especially with regards to the 18-week pathway.

Person Specification

Education and Qualifications

• oCompetence in use of various computer software packages
• oEPR trained (Training available)

Experience and Skills

• oPrevious experience within an administrative /PA role
• oPrevious NHS experience

Specific Aptitude and Abilitie

• oHighly organized and have the ability to coordinate and prioritise own workload
• oAbility to work as part of a team

Interpersonal Skills/ Communic

• o Excellent telephone manner
• oExperience of dealing with stressed/upset individuals in an empathetic manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Oxford University Hospitals NHS Foundation Trust

£26,530 to £29,114 a yearper annum pro rata