Patient Panel Volunteer Role

NHS; Carlisle; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is looking for compassionate volunteers to join their Patient Panel. This role is vital in ensuring that the voices of patients and carers are central to service development and delivery. Volunteers will engage in meaningful activities that enhance patient experiences and contribute to quality care assessments. If you're motivated to create positive change and represent patient perspectives, this is a fantastic opportunity to make a real difference in the healthcare community. Join a team dedicated to outstanding service and inclusivity, and help shape the future of healthcare in your area.

Qualifications

• Experience as a patient or carer is essential.
• Strong communication skills are required.

Responsibilities

• Act as a patient/public representative on designated committees.
• Support quality care assessments and reviews.
• Help ensure patient information is accessible and clear.

Skills

Communication

Confidentiality

Education

Patient or carer experience

Job description

North Cumbria Integrated Care NHS Foundation Trust

Are you a current patient or carer or do you have recent experience of using trust services or supporting a loved one?

We are seeking dedicated and self-motivated Patient Panel volunteers to support the Patient Experience Team with involvement opportunities with the trust. The successful candidates will be compassionate, motivated, and driven to create positive change, ensuring that the voices of patients and carers are at the heart of service development and delivery.

By offering these flexible and meaningful roles, we are building a workforce that truly reflects the diverse experiences of the people we serve. If you want to be part of this change, we'd love to hear from you!

This is a voluntary role.

Main duties of the job

1. To act as a patient/public representative on a designated group/committee within the Trust and work within the parameters of the Terms of Reference for the Patient Panel.
2. Support with the Quality Care assessments.
3. Support with the annual Patient Led Assessments of the Care Environment (PLACE).
4. To help review information for patients produced by the Trust e.g. patient letters, patient information leaflets.
5. Ensuring the organization's website and other externally facing communications are accessible and clear and patients would judge them 'patient friendly'.
6. Support with the quality reviews (mock inspections).
7. To be a member of the Trust Patient Panel which includes representing and promoting the panel at any/all appropriate opportunities.
8. Other activities and tasks may be available for volunteers to take part in as needs and services arise.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

1. To act as a patient/public representative on a designated group/committee within the Trust and work within the parameters of the Terms of Reference for the Patient Panel.
2. Support with the Quality Care assessments.
3. Support with the annual Patient Led Assessments of the Care Environment (PLACE).
4. To help review information for patients produced by the Trust e.g. patient letters, patient information leaflets.
5. Ensuring the organization's website and other externally facing communications are accessible and clear and patients would judge them 'patient friendly'.
6. Support with the quality reviews (mock inspections).
7. To be a member of the Trust Patient Panel which includes representing and promoting the panel at any/all appropriate opportunities.
8. Other activities and tasks may be available for volunteers to take part in as needs and services arise.

Person Specification

Experience

• Patient or carer experience

Skills

• Communication
• Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.