Patient Navigator in Newport Pagnell - Primary Care Careers

LifeStyle Custom Construction; Newport Pagnell; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a dedicated team at a highly-rated medical center as a patient navigator. This part-time role involves providing exceptional face-to-face and telephone care to patients, ensuring confidentiality while managing appointments and inquiries. You will receive comprehensive training and ongoing support, allowing you to thrive in a busy environment. This position not only offers the chance to make a positive impact on the community but also comes with excellent benefits, including an NHS pension scheme and life insurance. If you are empathetic, organized, and passionate about patient care, this opportunity is perfect for you.

Benefits

NHS pension scheme

Life insurance

Family benefits

Ill health benefits

20% employer contribution

Qualifications

• Experience in customer service and handling sensitive situations.
• Ability to work in a team and think on your feet.

Responsibilities

• Greet patients and visitors at Reception in a friendly manner.
• Answer the telephone and manage appointments efficiently.
• Ensure smooth running of surgeries and clinics.

Skills

Excellent communication skills

Polite telephone manner

Confidential and discreet manner

Experience with the general public

Strong IT skills

Customer service experience

Job description

Newport Pagnell Medical Centre is looking to recruit patient navigators to further expand our team. We are looking for staff on a part-time basis for 21 hours per week, over 4 days, between Monday & Friday. You will also be required to cover Saturday morning shifts on a rota basis. We offer a comprehensive training programme to all our patient navigators, where you will initially receive 1-1 training, followed by ongoing support from your trainer and team leaders. Reporting to the operations manager, you will be providing a high standard of face-to-face and telephone care for patients, staff, and visitors, whilst always maintaining patient confidentiality.

Main Responsibilities:

1. Greet patients, doctors, and visitors at Reception in a polite and friendly manner.
2. Answer the telephone promptly and courteously.
3. Make appointments using the computerised appointments system.
4. Administer the procedure for repeat prescriptions.
5. Open and sort all Medical Centre post, both internal and external.
6. Ensure the smooth running of all surgeries and clinics.
7. Arrange hospital appointments where relevant e.g. x-rays, out-patients.
8. Receive patients' specimens ready for pathology laboratory collection.
9. Deal with general enquiries from patients and visitors in a helpful and efficient manner.
10. Collate and sort paperwork from GPs and other Practice staff, and deal with accordingly.
11. Inform patients of computerised test results, in person, on the telephone, or by letter.
12. Support colleagues to maintain an efficient and friendly team atmosphere.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About the Candidate:

We are looking for patient navigators to join our busy practice team and help make a positive impact on our local community. You will have the following skills and experience:

1. Excellent communication skills, with a clear and polite telephone manner.
2. Ability to work in a polite, confidential, and discreet manner, respecting patients at all times.
3. Experience of working with the general public, being sensitive and empathic in distressing situations.
4. Confidence to work as part of a team and ability to "think on your feet".
5. Strong IT and administration skills.
6. Strong customer service experience is desirable.

About Us:

Our practice is rated as "outstanding" by the CQC and we have a patient list size of 21,500+, with excellent premises in the town of Newport Pagnell and good transport links to Milton Keynes and the M1 motorway.

Benefits:

1. NHS pension scheme.
2. Life insurance.
3. Family benefits including an adult dependents pension and children’s pension.
4. Ill health benefits.
5. 20% employer contribution.

For further information please contact Wendy Kerr, HR manager on 01908 619749 or email [email protected]. Visits are welcome. For information regarding our practice, please visit: www.npmc.nhs.uk.

Disclosure and Barring Service Check:

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.