Patient Navigator

Integrated Care System; Leeds; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare organization in Leeds is seeking a Patient Navigator to join their administrative team. The role involves managing patient interactions, scheduling, and providing support in a fast-paced environment. Ideal candidates will have strong communication skills and a professional attitude. This part-time position offers a supportive atmosphere with a commitment to outstanding patient care.

Benefits

NHS Pension with 20.6% Employer Contribution

25 days annual leave plus Bank Holidays

Enhanced Maternity and Paternity Support

Cycle to work scheme

Access to NHS Discounts

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong organizational and time-management abilities.
• Attention to detail in handling patient information.
• Confidence in using IT systems.

Responsibilities

• Welcoming patients and managing check-ins.
• Answering phone calls and handling inquiries.
• Scheduling and managing appointments.
• Processing prescription requests.

Skills

Communication skills

Organizational skills

Interpersonal skills

IT proficiency

Education

GCSE grade A to C in English and Maths

Tools

SystemOne

Job description

Join Our Team as a Patient Navigator at The Light Surgery, Leeds!Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we'd love to hear from you!

Main duties of the job

The Light Surgery is seeking a Patient Navigator, to join our welcoming administrative team. In this essential role, you will ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.

This is a fixed-term contract, until the end of May 2026. It is a part time job (35 hours per week); full-time equivalent for us is 40 hours per week.

About us

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Healthier Future'. We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care.We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: [e-mail].

Job responsibilities

What Were Looking For

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast-paced, demanding environment with ease.
• Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

Job description

Job responsibilities

What Were Looking For

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast-paced, demanding environment with ease.
• Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

Key Responsibilities

• Welcoming patients and visitors, managing check-ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, over the phone, and via email.
• Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
• Keeping the reception area tidy and ensuring smooth handovers for colleagues.
• Completing administrative tasks such as patient registrations and updates.

What Youll Bring

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.
• Prior experience in a healthcare or administrative role is desirable but not essential.

At The Light Surgery, we focus on delivering outstanding care within a supportive and innovative team. If you are passionate about making a positive impact in Primary Care, we would love to hear from you.

Please note: Unfortunately, we are unable to offer sponsorship for a Skilled Worker Visa for this position. Applicants must have the right to work in the UK at the time of their application.

About The Light Surgery https://onemedicalgroup.co.uk/surgeries/the-light-surgery/

The Light Surgery is a unique GP practice serving individuals who live or work in Leeds city centre. The majority of our patients are young professionals and families. Working at The Light Surgery is busy, challenging, and rewarding. Our team is friendly, forward-thinking, and supportive. The Light Surgery is located in The Light, a leisure and retail centre in the heart of Leeds. The complex features a cinema, gym, and numerous restaurants. The ground floor offers car parking, and The Light staff are eligible for discounted rates.

System used: SystemOne

Why join us?

Our Benefits;

• NHS Pension with 20.6% Employer Contribution
• 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time)
• Extra days leave for work anniversary each year
• Enhanced Maternity; Maternity / Paternity Support; Adoption pay
• Family friendly employment policies
• Special and Significant Event Leave
• Participation in OMGs refer a friend scheme
• Continued personal and professional development
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts

Person Specification

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Prior experience in a healthcare or administrative role

Knowledge and Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.