Patient Navigator

One Medical Group; Leeds; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare organization in Leeds is seeking a Patient Navigator to ensure smooth operation at The Light Surgery. Responsibilities include welcoming patients, managing appointments, and handling inquiries. The ideal candidate will have excellent communication skills and confidence in IT. This part-time role offers a fixed-term contract until May 2026 and comes with various employee benefits, including NHS Pension and professional development opportunities.

Benefits

NHS Pension with 20.6% Employer Contribution

25 days annual leave plus Bank Holidays

Enhanced Maternity and Paternity Support

Cycle to work scheme

Access to NHS Discounts

Qualifications

• Ability to manage multiple phone calls.
• Experience in healthcare or administrative roles is desirable but not essential.
• Capable of handling a fast-paced, demanding environment.

Responsibilities

• Welcoming patients and visitors.
• Answering phone calls and handling patient inquiries.
• Scheduling and managing appointments.
• Processing prescription requests.

Skills

Excellent communication and interpersonal skills

Strong organizational and time-management abilities

Attention to detail

Confidence in using IT systems

Tools

SystemOne

Job description

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Join Our Team as a Patient Navigator at The Light Surgery, Leeds!

Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you!

The Light Surgery is seeking a Patient Navigator, to join our welcoming administrative team. In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way. This is a fixed-term contract, until the end of May 2026. It is a part time job (35 hours per week); full-time equivalent for us is 40 hours per week.

What We’re Looking For

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast-paced, demanding environment with ease.
• Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

Key Responsibilities

• Welcoming patients and visitors, managing check-ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, over the phone, and via email.
• Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
• Keeping the reception area tidy and ensuring smooth handovers for colleagues.
• Completing administrative tasks such as patient registrations and updates.

What You’ll Bring

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.
• Prior experience in a healthcare or administrative role is desirable but not essential.

At The Light Surgery, we focus on delivering outstanding care within a supportive and innovative team. If you are passionate about making a positive impact in Primary Care, we would love to hear from you.

Please note: Unfortunately, we are unable to offer sponsorship for a Skilled Worker Visa for this position. Applicants must have the right to work in the UK at the time of their application.

About The Light Surgery https://onemedicalgroup.co.uk/surgeries/the-light-surgery/

The Light Surgery is a unique GP practice serving individuals who live or work in Leeds city centre. The majority of our patients are young professionals and families. Working at The Light Surgery is busy, challenging, and rewarding. Our team is friendly, forward-thinking, and supportive. The Light Surgery is located in The Light, a leisure and retail centre in the heart of Leeds. The complex features a cinema, gym, and numerous restaurants. The ground floor offers car parking, and The Light staff are eligible for discounted rates.

System used: SystemOne

• NHS Pension with 20.6% Employer Contribution
• 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time)
• Extra days leave for work anniversary each year
• Enhanced Maternity; Maternity / Paternity Support; Adoption pay
• Family friendly employment policies
• Special and Significant Event Leave
• Participation in OMG’s refer a friend scheme
• Continued personal and professional development
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts

Working at OneMedical Group
OneMedical Group is a family run organisation with our co-founders still involved in supporting our teams to be at their best. We have an ambitious strategy and mission, one that is shared and supported by our whole Group. The Group was started with the vision of delivering healthcare differently, and to make a real difference to the communities that we work with.

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: [emailprotected]

Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.