Patient Liaison Admissions Officer

The London Clinic; London; On-site; GBP 28,000; Full time

Job summary

The London Clinic is seeking a Patient Liaison Admissions Advisor for their Customer Services team. Located in Central London, this full-time role involves guiding patients through the admission process, ensuring financial clearance, and providing excellent customer service in a supportive healthcare environment.

Benefits

Contributory pension scheme

Private Medical Healthcare

33 days annual leave

Season ticket travel loan

Family friendly benefits

Access to further education

Qualifications

• Ability to manage a diverse workload.
• Excellent written and verbal skills.
• Strong sense of patient focus.

Responsibilities

• Ensure patients are financially cleared prior to admission.
• Maintain accurate information on patient databases.
• Communicate efficiently with stakeholders.

Skills

Patient focus

Communication

IT skills

Tools

Microsoft Office

Job description

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Client:

The London Clinic

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

dafdcec441b9

Job Views:

54

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Details

Details

Patient Liaison Admissions Officer

Vacancy type Experienced Contract type Full time Area of specialism Administrative & Business Support Role type Head Office & Business Support Functions Summary of role

We have an exciting opportunity for a Patient Liaison Admissions Advisor to join our Customer Services team. This role is a based in our Head Office in Central London (NW1 4LJ). We are offering a competitive salary of £27,825 per annum plus a fantastic array of benefits.

Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with 8 state-of-the-art facilities located in the heart of London’s medical community around Harley Street. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of “We go further”, “We work as one” and “We personalise care.”

Job Profile

The Patient Liaison Admissions Advisor (known internally as a Customer Services Advisor) will work as a part of the Customer Services Team to act as the first point of contact for patients, Consultant secretaries, third parties in securing Insurance Pre-authorisation and Self-funding hospital deposits for upcoming admission.

The post holder will guide patients through the admission process and gather relevant personal, financial information through pre-admission screening checks, and providing continuous administrational support through to discharge with PMI, self-funding patients whilst delivering a high-quality customer service.

• Job Type: This is a full-time, permanent position working 37.5 hours per week between Monday to Saturday. This role will be in the office full-time.
• Hours: Shifts are 7.5 hours between 7am to 6pm. Saturday shifts will be compensated with a day off during the week.
• Salary: £27,825 per annum.
• L ocation: 1 Park Square West, London, NW1 4LJ (Baker Street and Regents Park stations)
• Benefits package:
  Contributory pension scheme (total annual contribution up to 20%).
  Private Medical Healthcare.
  33 day’s annual leave (Inclusive of bank holidays).
  Season ticket travel loan, family friendly benefits, and a wide range of discounts with a variety of retailers/services, plus much more.
  We also offer excellent career development; with clear career pathways and access to further education.

Key Duties

• Ensure all patients are financially cleared and pre-authorised prior to admission/appointment using relevant systems and processes and for on-going treatment plan changes.
• Maintain accurate and up to date information on the hospital database applications during the patient journey and ensure that patients are fully aware of the extent of their cover, verbally and written.
• Ensure self-pay agreements for each visit are signed and scanned to the patient booking file and action financial transactions to maximise revenue capture and reduce any financial risk
• Maintain close liaison with patient, Consultant Secretary, Ward, Clinical Site Teams, and Medical Insurance Companies for extended stay patients, facilitating medical reports/PMI extensions as necessary.
• Communicate efficiently and professionally to all internal and external stakeholders and respond timely to client calls, emails.

Skills & Experience:

• Ability to manage a diverse workload within a fast-paced, admin-based environment.

• Excellent written and verbal skills, working empathetically and to treat patients and colleagues with respect and dignity.
• Strong sense of patient focus, and delivering exceptional customer service in a healthcare setting.
• Strong IT skills, and experience with Microsoft Office package.
  

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups;

Company Info TN United Kingdom
London, United Kingdom

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