Patient Flow Coordinator

NHS; Exeter; On-site; GBP 27,000 - 31,000; Full time

Job summary

A regional emergency service provider in Exeter seeks a Patient Flow Coordinator to optimise operational ambulance resources. The role requires problem-solving skills, experience in emergency services, and effective communication with staff. Candidates must have a Level 4 qualification and at least 4 GCSEs. This full-time position offers a salary range of £27,485 to £30,162 and a comprehensive benefits package.

Benefits

27 days holiday plus public holidays

Free parking across Trust sites

Career and salary progression

Access to various discounts across the UK

Qualifications

• Minimum of 4 GCSEs or equivalent at grade C / 5 or above including Math and English.
• Level 4 qualification particularly in healthcare, science, data analysis or another relevant subject or equivalent.
• Experience in a call centre environment is required.
• Previous leadership and mentoring experience is preferred.

Responsibilities

• Optimise the flow of operational ambulance resources by analysing performance metrics.
• Real-time communication with ambulance crews via radio and telephone.
• Support efficient hospital handovers to reduce patient wait times.

Skills

Problem-solving

Data analysis

Communication

Teamwork

Education

Level 4 qualification in healthcare, science, or data analysis

Minimum of 4 GCSEs at grade C/5 including Math and English

Tools

Op Titan

Resource Availability Dashboard

Job description

Go back South Western Ambulance Service NHS Foundation Trust

Patient Flow Coordinator

The closing date is 15 October 2025

Are you a keen problem solver with an eye for detail?

Then you could be the perfect fit for our Patient Flow Coordinator (PFC) role!

Join our small, friendly team in the Operations Delivery Centre (ODC), where you7ll benefit from 24/7 support from a dedicated leadership team.

This newly refreshed role now offers more variety than ever before!

No two shifts are the same -- one moment you might be supporting a crew with a breakdown, and the next, you could be stepping in as a virtual HALO and running a patient cohort. Every action you take is critical in keeping our ambulance crews mobile and caring for the patients of the southwest.

Working as a PFC means joining a dynamic and evolving environment. Joining the ODC team offers opportunities to experience our other key functions such as

HEMS, Community Volunteers Dispatch, Command Dispatch and PhysicalHALO support

Our newly designed rotas offer four shifts on duty followed by four rest days. We have rota options with minimal nights and an option with minimal days.

We also welcome applicants who would like part-time hours (in line with the needs of the business).

Interested? We welcome pre-application discussions! Arrange one and get a feel for the role first-hand.

Email: [e-mail]

Main duties of the job

The Patient Flow Coordinator plays a vital role in the Operations Delivery Centre, requiring prior experience in emergency services (or equivalent), ideally within a control room (or call centre) environment.

The primary responsibility is to optimise the flow of operational ambulance resources by analysing data from the Hospital Handover and Fleet Barriers Dashboards along with other performance metrics, while maintaining accurate handover data quality.

Key duties include real-time communication with ambulance crews via radio and telephone, interpreting the Resource Availability Dashboard, and working collaboratively to remove barriers to patient care. The role supports the principle that no patient should wait unnecessarily for an ambulance and contributes to efficient hospital handovers and movement of our fleet of ambulances.

Reporting to the Service Delivery Officer, the coordinator works closely with HALOs, Operations Offers, Community Response Coordinators, and EOC staff and many of our partner agencies.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK

Job responsibilities

For further information about this role please see attached the job description and person specification attached.

Person Specification

Education and qualifications

• Minimum of 4 GCSEs or equivalent at grade C / 5 or above including Math and English.
• Level 4 qualification particularly in healthcare, science, data analysis or another relevant subject or equivalent
• Trained in Op Titan
• Previous leadership experience
• Previous mentoring experience
• Experienced Dispatcher or EMD

Previous experience (Paid/Unpaid relevant to job)

• Demonstrable experience gained call centre environment
• Experience working in a high paced environment
• Able to master new IT systems.
• Experience in the EOC / ODC environment (or equivalent)
• Demonstrable experience gained within an emergency service, particularly within a EOC environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Western Ambulance Service NHS Foundation Trust

£27,485 to £30,162 a year per annum/pro rata (indicative)