Patient Flow Coodinator

South London and Maudsley NHS Foundation Trust; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Un rôle crucial au sein de South London and Maudsley NHS Foundation Trust pour gérer la coordination des admissions et le flux des patients dans un environnement dynamique. Le poste nécessite des compétences en communication, en gestion du temps et une expérience dans un contexte de santé mentale, servant une population diverse.

Qualifications

• Capacité à travailler dans un environnement sous pression.
• Expérience de la gestion des lits/coordination.
• Compétences en relations et en réseautage.

Responsibilities

• Coordonner les admissions entre les services d'urgence et les services de santé mentale.
• Maintenir des dossiers précis et à jour concernant la position des lits.
• Communiquer respectueusement avec divers intervenants.

Skills

Communication

Organisation

Gestion du temps

Education

GCSEs ou qualifications équivalentes en langue anglaise et mathématiques (note A-C)

Diplôme de niveau équivalent ou expérience

Tools

Microsoft Word

Microsoft Excel

Job description

Social network you want to login/join with:

South London and Maudsley NHS Foundation Trust

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f267b727fda1

Job Views:

4

Posted:

07.07.2025

Expiry Date:

21.08.2025

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Job Description:

Job overview

Job Purpose:

The Acute Referral Centre (ARC) operates 24hrs a day, 7 days a week. It is the Trusts central point of contact for crisis referrals. All referrals are triaged in ARC to ensure robust gatekeeping. This in addition to key functions being undertaken within the centre including the overall management of patient flow to acute beds, links with the Central Place of Safety (POS) and an imbedded 24hr Crisis Line.

ARC works closely with the borough-based Flow Teams, Assessment and Liaison services, In patient wards, community treatment teams, acute trusts, Custody, Criminal Justice, Prisons, LAS and NHS111 Ext 2. The ARC provides telephone triaging, advice and support for people in crisis whist co-ordinating admissions and supporting discharges from hospital.

The post holder will oversee the co-ordination of admissions between Emergency Departments, CMHTs, Custody and medical wards to inpatient Acute areas. They will ensure that all relevant documentation is completed and data relating to admissions is recorded and collated. The post holder will be responsible for booking transport to facilitate transfers where required and organising out of area provision when authorised.

An emphasis is therefore placed on the postholders ability to always communicate in a professional manner.

Main duties of the job

Administration

·Check that all referrals are SLaM’s responsibility and if required liaise with the patient’s home trust and commissioner to ensure timely return to local area.

·To be the point of contact for other mental health providers and to facilitate repatriation of patients that are SLaM’s responsibility.

·Be responsible for maintaining an accurate and up to date bed position for the Trust which requires timely data entry on the system including the completion of patient movements and transfers. Additionally, work with Clinical Service Leads to ensure the accurate reporting of data relating to bed matters.

·Support clinical inpatient teams to work with the new Acute Referral Centre by coaching them about the correct information that they need to enter on electronic patient records in order to facilitate the effective management of patient flow.

·Allocate Trust and Non Trust beds in a timely manner using a system of prioritisation.

·Book transport to facilitate transfers and record as directed.

·Attend bed management meetings as required.

·Complete all required paperwork, including obtaining estimated fees, in order to inform decisions around the purchase of a private bed.

·Book private beds once authorised.

·Maintain accurate records.

Working for our organisation

South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.

SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.

You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field. SLaM delivered more than 14,000 training experiences in 2014; providing an extensive range of learning opportunities for staff at all levels. In addition, our working relationship with King's Health Partners allows those working at the Trust to get involved in academic research.

Detailed job description and main responsibilities

Administration

·Check that all referrals are SLaM’s responsibility and if required liaise with the patient’s home trust and commissioner to ensure timely return to local area.

·To be the point of contact for other mental health providers and to facilitate repatriation of patients that are SLaM’s responsibility.

·Be responsible for maintaining an accurate and up to date bed position for the Trust which requires timely data entry on the system including the completion of patient movements and transfers. Additionally, work with Clinical Service Leads to ensure the accurate reporting of data relating to bed matters.

·Support clinical inpatient teams to work with the new Acute Referral Centre by coaching them about the correct information that they need to enter on electronic patient records in order to facilitate the effective management of patient flow.

·Allocate Trust and Non Trust beds in a timely manner using a system of prioritisation.

·Book transport to facilitate transfers and record as directed.

·Attend bed management meetings as required.

·Complete all required paperwork, including obtaining estimated fees, in order to inform decisions around the purchase of a private bed.

·Book private beds once authorised.

·Maintain accurate records.

Communication and Relationship Skills

·Communicate in a clear and respectful manner at all times.

·Communicate effectively with a range of individuals on a range of complex matters.

·Receive and communicate complex information in a variety of forms.

·Provide and receive routine information requiring tact or persuasive skills.

·Develop excellent working relationships with all Trust staff and staff at other NHS hospitals and private organisations.

·Work in partnership with Trust internal crisis services to support the integration of the Acute Referral Centre providing opportunities for developing a well-managed 24hour, 7 day a week response to patients presenting in crisis.

·Liaise with Home Treatment Team Discharge Practitioners and those parties involved with discharge in good time ahead of the expected date of discharge in order to help facilitate a review and reduce delays to discharge.

General

·Follow standard operating procedures for the effective management of patient flow, referring to clinicians from Home Treatment Teams for triage or the Clinical Service Lead where needed.

·Monitor usage of private and out-of-area overspill, supporting the repatriation of these patients to Trust beds by identifying and escalating where internal beds become available based on information contained in the electronic dashboards.

·Be expected to prioritise and organise their workload on a shift by shift basis and ensure the accurate handover of information and continuity of the service.

·Have a high degree of self-awareness and resilience which enables working in a busy and pressured environment.

·Contribute to managing the workload of all the ARC team.

·Contribute to the on-going development of the Acute Referral Centre by recommending quality improvements to aid the smooth and efficient running of the service.

·Support the development of new staff within the Acute Referral Centre, and other staff who liaise with the service in order to ensure a consistent understanding of correct processes and accurate data recording that support the service.

Person specification

An ability to work all shift patterns.

• Ability to work as part of a team and within a pressured environment.
• Experience of working in a multi-disciplinary team

GCSEs or equivalent qualifications in English Language (A-C grade) and Mathematics (A-C Grade) (A)

• Diploma level of education or equivalent experience
• Experience of bed flow management/coordination.

Awareness of community and in patient care pathways

• Understanding of mental health and social care assessments.
• Liaison and networking skills.

Excellent Communication skills – verbal and written.

• IT skills including Word, Excel and databases.
• Assimilate complex and detailed information into reports for managers.
• Ability to work as part of a team and within a pressured environment.