Patient Flow Co-ordinator

NHS; Haywards Heath; On-site; GBP 26,000 - 30,000; Full time

Job summary

The NHS seeks a Patient Flow Co-ordinator for a new integrated mental health service supporting youth in Sussex. The role involves managing patient data, facilitating treatment pathways, and ensuring efficient communication between services for children and young people facing acute mental health challenges.

Benefits

Flexible working options

Qualifications

• Experience of a range of secretarial procedures.
• Experience of office and resource management.
• Ability to plan workload and manage diaries.

Responsibilities

• Oversee referrals in and out of CAMHS Acute ensuring a timely response.
• Manage data documentation and ensure smooth patient flow.
• Liaise with external services for integrated care.

Skills

Communication

Interpersonal Skills

Organizational Skills

Initiative

IT Systems Proficiency

Education

NVQ 3 in Business & Administration

Good standard of secondary education; GCSE at Grade C or above

Job description

Job summary

We are seeking to recruit an experienced and efficient Co-ordinator to join an exciting new development of an enhanced crisis / intensive home treatment 7 day a week service. This is a brand new integral role co-ordinating the front door, referrals, patient information and data and working to the service performance timeframes.

You will be part of an exciting development to give children and young people living in Sussex a more appropriate integrated range of services to meet their clinical needs. As the Patient Flow Co-ordinator you will work in partnership with the clinical team and Provider Collaborative to assist young people accessing acute care at the right time and in the right place. This will involve overseeing young people in an inpatient bed and also being seen in the community including intensive home treatment.

The aim of the Sussex CAMHS 'hospital at home' is to provide an alternative to admission to support the local network around the young person (aged 12-18) whilst they are in the acute stage of mental health difficulties. You will be responsible for managing data, patient information and overseeing the patient journey through acute care via data management and other essential administrative processes.

The Getting it Right First Time (GIRFT-2022) report highlights the 'importance of ensuring young people receive the right treatment close to home and make sure that their family, social and educational networks do not break down'.

Main duties of the job

Main duties of the job

o To promote and demonstrate the ability of Inpatient & intensive home treatment services working together to deliver care that is efficient and at the right place at the right time.oTo offer young people and families a seamless acute journey which keeps them well informed, ensures they feel supported and provides them with the right care and treatment at the right time.oTo enable young people & families to access an inpatient/alternative to inpatient service offer which avoids delay and is not stifled by barriers created by individual services.oTo develop effective working relationship with local teams and services to support and optimise patient flowoParticipate as a core member of CAMHS Acute leading on patient flow Monday-Sunday 9am-8pm shift pattern with the expectation to support colleagues annual leave

About us

Sussex Partnership provides mental health and learning disability care for children, young people and adults across Sussex. The trust is rated as 'good' overall and 'outstanding' for caring by the CQC.

SPFT encourage flexible working. We know that a positive work/lie balance brings about huge health related benefits, which has a positive impact on the care we provide. Please speak to us about flexible working, for example, flexible start/finish times. If it works for you and works for the role, we'll do our best to make it happen.

Details Date posted

06 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum / pro rata for part time

Contract

Permanent

Working pattern

Full-time, Job share, Flexible working

Reference number

354-CS-21682-A

Job locations

Chalkhill

The Princess Royal Hospital Site Lewes Road,

Haywards Heath

RH16 4NQ

Job description Job responsibilities

The post holder will be responsible for providing administrative and practical oversight of all referrals in and out of CAMHS Acute (inpatient and crisis/intensive home treatment) ensuring a professional, timely and robust response.Oversee the access and discharge points to the service - managing data, documentation and information sharing.Create a better working relationship with external services (e.g, social care, Provider Collaborative, community CAMHS teams, LD/A services and education); by actively promoting integrated health/care professional working internally and externally keeping the young person central to their actions to ensure smooth transition and communication between services.Ensure a smooth patient flow throughout the whole pathway, ensuring patients lengths of stay are no longer than clinically necessary, whilst ensuring quality of care and patient experience is upheldLiaise with external agencies to ensure that young people's needs are met in the community to prevent unnecessary hospital admissions as well as re admissions to inpatient care.

Full job description and person specification attached.

Job description Job responsibilities

The post holder will be responsible for providing administrative and practical oversight of all referrals in and out of CAMHS Acute (inpatient and crisis/intensive home treatment) ensuring a professional, timely and robust response.Oversee the access and discharge points to the service - managing data, documentation and information sharing.Create a better working relationship with external services (e.g, social care, Provider Collaborative, community CAMHS teams, LD/A services and education); by actively promoting integrated health/care professional working internally and externally keeping the young person central to their actions to ensure smooth transition and communication between services.Ensure a smooth patient flow throughout the whole pathway, ensuring patients lengths of stay are no longer than clinically necessary, whilst ensuring quality of care and patient experience is upheldLiaise with external agencies to ensure that young people's needs are met in the community to prevent unnecessary hospital admissions as well as re admissions to inpatient care.

Full job description and person specification attached.

Person Specification Qualifications Essential

• NVQ 3 in Business & Administration or evidence of equivalent practical experience
• RSA 3 or equivalent experience and evidence of further practical experience
• Good standard of secondary education; GCSE at Grade C or above

Experience Essential

• Significant experience of a range of secretarial procedures
• Experience of office and resource management
• Experience of supervising others
• Experience of producing documents to a high standard of presentation with good accuracy

Desirable

• Experience of maintaining detailed database and spreadsheet information
• Experience of working within the NHS
• Experience of working in a team

skills Essential

• Excellent communication and interpersonal skills, ?ability to create and maintain effective working relationships ?Providing and receiving highly complex information.

Skills Essential

• Ability to be able to plan workload, manage diaries, organiseappointments,planningworkload associated with key meeting dates
• Planning, organising and facilitating meetings and minute taking
• Ability to work on own initiative and prioritise own workload
• Ability to work to tight deadlines and deal with conflicting demands
• Ability to learn and utilise new IT systems
• Ability to use initiative and make decisions

Person Specification Qualifications Essential

• NVQ 3 in Business & Administration or evidence of equivalent practical experience
• RSA 3 or equivalent experience and evidence of further practical experience
• Good standard of secondary education; GCSE at Grade C or above

Experience Essential

• Significant experience of a range of secretarial procedures
• Experience of office and resource management
• Experience of supervising others
• Experience of producing documents to a high standard of presentation with good accuracy

Desirable

• Experience of maintaining detailed database and spreadsheet information
• Experience of working within the NHS
• Experience of working in a team

skills Essential

• Excellent communication and interpersonal skills, ?ability to create and maintain effective working relationships ?Providing and receiving highly complex information.

Skills Essential

• Ability to be able to plan workload, manage diaries, organiseappointments,planningworkload associated with key meeting dates
• Planning, organising and facilitating meetings and minute taking
• Ability to work on own initiative and prioritise own workload
• Ability to work to tight deadlines and deal with conflicting demands
• Ability to learn and utilise new IT systems
• Ability to use initiative and make decisions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Sussex Partnership NHS Foundation Trust

Address

Chalkhill

The Princess Royal Hospital Site Lewes Road,

Haywards Heath

RH16 4NQ

Employer's website

https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Sussex Partnership NHS Foundation Trust

Address

Chalkhill

The Princess Royal Hospital Site Lewes Road,

Haywards Heath

RH16 4NQ

Employer's website

https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)