Patient flow Assistant

Integrated Care System; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare organization in Leeds is seeking a full-time Band 3 team member in the Patient Flow Team. The ideal candidate will manage patient flow, collect and report data, and engage with hospital staff to enhance patient experiences. A strong commitment to effective communication, teamwork, and organizational skills is essential, along with basic numeracy and literacy qualifications.

Qualifications

• Ability to work independently with supervision available.
• Proficient in IT.
• Effective in communication with patients, families, and multidisciplinary teams.

Responsibilities

• Collect, collate, and report capacity and patient flow data.
• Coordinate with staff across wards to establish bed counts and availability.
• Support ward staff to maximize timely patient discharges.
• Produce reports and updates on bed availability for the clinical site manager.
• Participate in audit activities and continuous personal development.

Skills

Good interpersonal skills

Confident and enthusiastic

Willing to learn and develop

Teamworking

Organizational and prioritization skills

Effective communication skills

Knowledge of current healthcare issues

Education

Basic Skills Maths and English Level 1 (GCSE A-G)

Job description

An exciting opportunity has arisen within the Patient Flow Team for a full-time Band 3 who has an interest in the flow of patients within a busy acute NHS Trust.

AMS is a large CSU within St James Hospital comprising a dedicated surgical assessment unit and 11 inpatient wards. We are a regional centre for urology, colorectal, gastroenterology, upper GI, HPB, and renal services, as well as being responsible for the Leeds Liver Unit, one of a handful across the country.

As a team, we are proud of our record in supporting both emergency and elective flow for the organisation, ensuring patients see specialty surgeons promptly and receive timely care and procedures.

If you are passionate about providing the best care to our patients, this opportunity offers the right individual to showcase and develop their leadership and management skills.

Main duties of the job

The post holder will ensure the safe and effective utilization of hospital capacity and patient flow, undertaken under the supervision of a registered practitioner. This includes scheduled and unscheduled admissions, internal and external transfers of care.

The post holder will liaise with staff and wards to ensure effective, efficient patient flow, gather data for reports, and assist the Nurse in Charge in decision-making regarding patient movement.

Establish accurate, reliable information to allocate and utilize capacity corporately, balancing conflicting pressures.

About us

You will join an experienced team managing all acute and elective patient flow throughout the AMS CSU, which includes 11 inpatient wards, endoscopy, and a dedicated assessment unit. This role is vital to the safe and effective delivery of care in our specialties, including gastroenterology, urology, hepatology, upper GI, renal, colorectal, and surgery.

Many AMS patients are assessed and admitted via the Surgical Assessment Unit, requiring close collaboration with JSAU.

Leeds Teaching Hospitals is committed to redeploying 'at risk' staff to new roles. Job adverts may be closed, delayed, or removed during this process. Please bear with us if there are delays and contact the provided person if needed.

Job responsibilities

Collect, collate, and report capacity and patient flow data to the Nurse in Charge.

Identify and record planned/elective admissions daily, liaising with relevant staff to plan bed allocations under supervision.

Coordinate with staff across wards to establish bed counts and availability.

Produce reports and updates on bed availability for the clinical site manager.

Support ward staff to maximize timely patient discharges.

Assess operational situations critically and solve problems with appropriate solutions.

Be visible and approachable across hospital areas to foster good relationships.

Engage with Surgical Assessment staff to reduce breaches and escalate concerns appropriately.

Maintain confidentiality at all times.

Communicate effectively with staff and patients via phone, email, and face-to-face.

Act as a role model for clinical staff on ward environments, promoting learning and development of patient flow.

Participate in audit activities and continuous personal development.

Seek opportunities for service improvement and contribute to a positive team environment.

Person Specification

Qualifications

• Literate and numerate – Basic Skills Maths and English Level 1 (GCSE A-G) or equivalent experience within a Band 2 CSW post.

Skills & Behaviours

• Good interpersonal skills
• Confident and enthusiastic
• Willing to learn and develop
• Teamworking
• Organizational and prioritization skills
• Effective communication skills
• Knowledge of current healthcare issues and priorities within an Acute Trust

Experience

• Ability to work independently with supervision available
• Proficient in IT
• Effective in communication with patients, families, and multidisciplinary teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required.