Patient Experience Officer | Hull University Teaching Hospitals NHS Trust

Hull and East Yorkshire Hospitals NHS Trust; Hull and East Yorkshire; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent NHS Trust in the UK is seeking an individual to join the PALS team. The ideal candidate should have experience in healthcare, be a team player, and be passionate about enhancing patient experience. Responsibilities include stakeholder engagement and continuous improvement initiatives. This position is not eligible for a Skilled Worker Visa. The role closes on October 13, 2025.

Qualifications

• Experience working within a healthcare setting.
• Passion for patient experience and delivering outcomes.
• Ability to work as part of a team.

Responsibilities

• Identify actions to keep the PALS work stream on track.
• Promote continuous improvement by recommending changes.
• Engagement with key stakeholders to ensure service delivery.

Skills

Excellent IT skills

Team collaboration

Customer service skills

Stakeholder engagement

Job description

Overview

We have an exciting opportunity for an individual who can join our team of people dedicated to coordinating our PALS (Patient Advice and Liaison Service).

It is essential to have experience of working within a healthcare setting, and we are first and foremost looking for an individual who can successfully work as part of a team. The successful candidate will be passionate about delivering the right outcome for the users of PALS with a focus on patient experience, and will have a track record of working with a wide range of stakeholders. Excellent IT skills are essential to this role.

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.

Responsibilities

• Identify actions to keep the PALS work stream on track
• Participate positively and promote continuous improvement by recommending changes that will improve results whilst retaining team spirit
• Engagement with key stakeholders to ensure service delivery and escalate where any key performance indicators may be going off-track
• Demonstrate a can do attitude to making a difference with excellent customer service skills

About the Humber Health Partnership

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve. Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH. As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology. We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

This advert closes on Monday 13 Oct 2025