Patient Experience Lead: Garden & NHS Partnerships

Horatio's Garden; Glasgow; On-site; GBP 34,000 - 42,000; Full time

Job summary

Horatio's Garden Glasgow, at the National Spinal Injuries Centre, Queen Elizabeth University Hospital, Glasgow, is seeking a Patient Experience Manager to lead the garden's patient-centred activities and relationships.

You will work with NHS staff, funders and volunteers to create a welcoming space, reporting on impact and ensuring the garden supports patients and families throughout their stay.

Qualifications

• Proven ability to develop and manage patient-centric programmes.
• Strong communication and relationship-building skills with NHS staff, volunteers and stakeholders.
• Experience coordinating teams and reporting on activities.

Responsibilities

• Develop relationships with patients and families to ensure the best experience in the garden.
• Organise and maintain a seasonal patient experience programme and manage volunteers.
• Monthly reporting of activities and engagement; inform best practice and annual impact.
• Manage the garden to balance patient needs with donors, sponsors and visitors.

Job description

Horatio's Garden Glasgow, at the National Spinal Injuries Centre, Queen Elizabeth University Hospital, Glasgow, is seeking a Patient Experience Manager to lead the garden's patient-centred activities and relationships.

You will work with NHS staff, funders and volunteers to create a welcoming space, reporting on impact and ensuring the garden supports patients and families throughout their stay.