Patient Experience Coordinator - Clinical Trials

Thermofisher Scientific; Park Central; On-site; GBP 22,000 - 32,000; Full time

Job summary

Thermo Fisher Scientific in the United Kingdom invites an experienced site administrator to join our patient-focused clinical trials team. You will greet patients and visitors, manage appointments, enter data, and support diary systems to ensure timely visits and accurate study records.

Working under GCP guidelines, you will prepare patient documentation, liaise with medical facilities, assist with pharmacy support, and help streamline site processes.

Qualifications

• High/secondary diploma or equivalent and relevant formal academic/vocational qualification.
• Good understanding of GCP and FDA regulations.
• Strong organizational skills and ability to multitask.
• Excellent data entry accuracy and attention to detail.
• Solid interpersonal/customer service skills.
• Proficient in MS Office (Word, Excel, PowerPoint) and basic clinical trial databases.
• Fluent English language and grammar skills.
• Able to work in a team or independently.

Responsibilities

• Welcomes patients and all visitors upon arrival at the site.
• Completes data entry and visit completion information and manage the diary system.
• Schedules patients for follow-up visits, external appointments, transport, etc.
• Conducts reminder telephone calls to patients to confirm visits.
• Prepares all relevant patient documentation as per protocol and local regulations ahead of appointment.
• May collect medical history information for potential patients, liaising with medical facilities and networks to collect patient files, documentation and other relevant information as may be required as per protocol.
• Collects and tracks patient notes, lab results and questionnaires to facilitate prompt reviewing.
• Assists with the collection of patient SDV from local medical professional.
• Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.
• Completes or provides guidance to ensure completion of photocopying, faxing, postal activities, archiving and patient refreshments.
• May provide support in the Pharmacy in all areas of drug administration. Assists with deliveries, checking stock and monitoring inventory of the dispensary. Assists with collating files, counting IP returns and ensuring compliance to company SOPs and COPs.
• May assist with the education, evaluation, treatment and follow-up of sleep disorders for clinic patients. Performs comprehensive sleep testing and analysis on clinic patients per study protocol.
• Completes reimbursements of patient study expenses and payments.
• Collaborates with other site functions to provide accurate and streamline processes and participate in best practice/process improvement initiatives.
• Accelerated Enrollment Solutions is a business unit of Pharmaceutical Product Development, LLC, a Delaware limited liability company ("PPD"), collectively made up of Acurian, Inc. and Synexus, each a subsidiary of PPD. ensuring standardized approach.
• Ensures compliance with company quality framework, regulatory (GCP) legislation, guidelines and international standards (Global/Local COPS & SOPS).
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Applies acquired job skills and company policies and procedures to complete assigned tasks. Normally follows established procedures on routine work, requires instructions only on new assignments.

Skills

Attention to detail

Data entry

Communication skills

MS Office

Medical terminology

Team collaboration

Education

High/Secondary diploma

Formal academic or vocational qualification

Tools

Clinical trial databases

EMR systems

Job description

Thermo Fisher Scientific in the United Kingdom invites an experienced site administrator to join our patient-focused clinical trials team. You will greet patients and visitors, manage appointments, enter data, and support diary systems to ensure timely visits and accurate study records.

Working under GCP guidelines, you will prepare patient documentation, liaise with medical facilities, assist with pharmacy support, and help streamline site processes.