Patient Experience Coordinator

The Doctor's Clinic; Greater London; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Performance bonus

Job summary

The Doctor's Clinic is seeking a Patient Experience Coordinator to be the face of our private clinic. You will ensure a calm, welcoming environment from first contact, while supporting social media, patient engagement and marketing initiatives.

Join a modern practice that values exceptional service, attention to detail and privacy. Start date 18 January 2027; salary depending on experience plus a performance bonus.

Qualifications

• Excellent verbal and written communication.
• Experience in luxury hospitality, high-end retail, or aviation.
• Ability to multi-task in a busy environment.
• Right to work in the UK.

Responsibilities

• Deliver an exceptional patient experience from first contact.
• Coordinate appointments and reception workflow.
• Support social media growth and patient engagement initiatives.
• Assist with marketing content and events.

Skills

Communication

Customer service

Content creation

Social media

Photography

Videography

Organisation

Discretion

UK work rights

CRM systems

Tools

Microsoft Office

Cloud-based software

Job description

Salary: £24,785-28,785 per annum (depending on experience) + performance bonus

Job Type: Full-time

Start Date: 18 January 2027

Company Description

At The Doctor's Clinic, we believe visiting your GP should feel calm, welcoming and genuinely personal.

We're building a modern private medical practice that combines outstanding clinical care with exceptional service. Our patients choose us because they value time, continuity, expertise and an experience that feels more like a luxury hotel than a traditional waiting room.

We're looking for an exceptional Patient Experience Coordinator to become the face of our clinic.

This isn't a traditional receptionist role.

You'll be responsible for creating an outstanding patient experience from the moment someone contacts us, while also helping us grow through social media, patient engagement and marketing initiatives.

If you thrive on delivering exceptional customer service, enjoy creating content and take pride in making every detail perfect, we'd love to hear from you.

Role Description

You'll work directly with our doctors and leadership team to ensure every patient interaction reflects our premium standards.

No two days are the same.

One moment you'll be welcoming patients into our beautiful clinic, the next you'll be filming an Instagram Reel with one of our doctors or helping organise a patient education event.

You'll become one of the most important members of our team.

**************************************

What You'll Do

Deliver an exceptional patient experience

• Welcome patients warmly and professionally
• Ensure every patient feels valued and cared for
• Prepare refreshments and maintain an immaculate reception area
• Coordinate smooth patient flow throughout the day
• Manage incoming telephone calls and enquiries
• Respond promptly to emails and online enquiries
• Book, amend and optimise clinician appointments
• Process payments and issue invoices
• Support patients with membership enquiries and health screening packages

Practice administration

• Prepare consultation rooms
• Scan and upload documents
• Liaise with laboratories and external providers
• Monitor stock levels and order supplies
• Support compliance with CQC, GDPR and clinic policies
• Assist with quality improvement projects where appropriate

Social media & marketing

This role includes dedicated time each week to support the growth of the practice.

Responsibilities include:

• Film and photograph clinicians for Instagram, Facebook, LinkedIn and TikTok
• Capture high-quality behind-the-scenes content
• Schedule approved social media posts
• Help manage our content calendar
• Monitor comments and messages
• Encourage satisfied patients to leave Google reviews (in line with practice policy)
• Assist with email newsletters and patient communications
• Help organise patient events and educational evenings
• Maintain marketing materials throughout the clinic
• Work with external marketing agencies where required
• Bring fresh ideas to help grow the practice

**************************************

About You

We're far more interested in attitude than healthcare experience.

You'll probably have experience in one of the following:

• Luxury hospitality
• High-end retail
• Aviation

You genuinely enjoy making people's day better.

You notice the small details that others miss.

You take ownership.

You remain calm under pressure.

You communicate confidently with everyone—from anxious patients to senior clinicians.

• Excellent verbal and written communication
• Professional appearance and manner
• Highly organised
• Strong attention to detail
• Comfortable using Microsoft Office and cloud-based software
• Ability to multitask in a busy environment
• Absolute discretion and confidentiality
• Right to work in the UK
• Medical reception or patient coordinator experience
• Meta Business Suite
• Basic photography or videography
• CRM or practice management systems