Patient Experience Concierge

Allscreens Nationwide Ltd; Greater London; On-site; GBP 24,000 - 31,000; Full time

Benefits offered by this job

25 days holiday per year

Private medical insurance options

Enhanced pension plan

Job summary

Bupa is seeking a Hospital Concierge Officer in London to deliver an outstanding welcome for Patients, Consultants and Visitors. You will be the first point of contact, guiding arrivals, directing to departments and orienting rooms for Daycase/Inpatients.

Strong communication, empathy and IT scheduling proficiency are essential to maintain high care standards. Join a team dedicated to making health happen, with flexible shifts and a patient-centric approach across private healthcare settings in

Qualifications

• Proven experience of delivering customer services to an exceptionally high standard in a private healthcare or luxury hospitality environment.
• Front of House/Reception experience.
• Great communication skills including conflict resolution.
• Passionate about the patients journey.
• Strong interpersonal skills with empathetic nature.
• Ability to interact with IT scheduling systems whilst maintaining a high level of personal interaction with patients.
• Self-motivated and proactive when problem solving.
• IT Literate.
• Excellent organisational skills.

Responsibilities

• First point of contact to all visitors to the hospital.
• Using scheduling software to identifying Patients/Visitors welcome pathway requirements and facilitating next steps.
• Logging patient arrivals onto hospital system to monitor patient flow and manage any delay or wait times appropriately.
• Direct patients/visitors to the correct hospital departments.
• Room orientation for all Daycase/Inpatients arrivals.
• Keep up to date with hospitals recommended taxi services and hotels to ensure support to hospital visitors.
• Assist International Patients with their inquiries, liaising with the hospital's international patient centre to secure interpreters.
• Liaising with housekeeping, cleaning and groundskeeping staff to ensure that safety and cleanliness standards are maintained.

Skills

Customer service excellence

Front of House/Reception

Communication with conflict resolution

Patient journey

Empathetic interpersonal skills

Scheduling software experience

Problem solving

IT literate

Organisational skills

Tools

Scheduling software

Job description

Bupa is seeking a Hospital Concierge Officer in London to deliver an outstanding welcome for Patients, Consultants and Visitors. You will be the first point of contact, guiding arrivals, directing to departments and orienting rooms for Daycase/Inpatients.

Strong communication, empathy and IT scheduling proficiency are essential to maintain high care standards. Join a team dedicated to making health happen, with flexible shifts and a patient-centric approach across private healthcare settings in