Patient Experience and Nutritional Supervisor (Grade B)

NHS; York and North Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

A position as a Patient Experience and Nutritional Supervisor in the NHS is available, aimed at individuals passionate about improving patient experiences through quality catering and staff leadership. The role requires strong communication and organizational skills, as well as relevant qualifications such as Level 2 Food Safety and GCSEs in Maths and English. Benefits include access to employee assistance and opportunities for professional development.

Benefits

24/7 Employee Assistance Line

Buy or sell annual leave

Onsite Children's Nursery

Access to Staff Networks

Qualifications

• GCSE in Maths and English is required.
• IOSH Managing Safely Level 3 and Level 2 Food Safety certification necessary.
• Experience in a catering environment and previous supervisory experience highly valued.

Responsibilities

• Lead a team, ensuring high standards of patient, restaurant, and retail services.
• Train and onboard new staff, ensuring a smooth recruitment process and service delivery.
• Handle communication with staff and service users, promoting a positive culture.

Skills

Computer literate

Attention to detail

Ability to plan and organize

Ability to follow instructions

Education

GCSE Maths and English

Level 2 Food Safety

IOSH Managing Safely Level 3

Train the Trainer

Job description

Patient Experience and Nutritional Supervisor (Grade B)

Do you get a buzz from making someone's day better?Do you believe a warm meal and a kind word can go a long way? Then keep reading -- we might just have the perfect role for you.

?Join Our Patient Catering Team!We're on a mission to transform mealtimes into moments of care, comfort, and connection. Our Patient Catering Team & Hostess Housekeeping team is evolving -- and we're looking for a passionate, people-lovingPatient Experience and Nutritional Supervisorto help lead the charge.

???What's Cooking in This Role?You'll be the secret ingredient in our recipe for success, helping to:

• Lead and support a team of catering colleagues, hostesses, and housekeepers.
• Onboard and train new team members (yes, you'll be the friendly face they remember!).
• Keep our service running like a well-oiled kitchen -- with data, delivery, and mealtime magic.
• Ensure every patient's dining experience is served with excellence and a smile.

?You'll thrive if you:

• Love working with people and making a difference.
• Can juggle tasks like a pro (but not actual plates -- we have trolleys for that).
• Believe that food is more than fuel -- it's care, dignity, and joy.

? Based in West Yorkshire, you'll be part of a team that's as committed to compassion as it is to quality.

Main duties of the job

To lead a team and ensure high standards of patient, restaurant and retail services within designated locations on the site at all required times.To communicate with staff, colleagues and service users taking corrective action where appropriate. Contribute to the delivery of a quality catering service in accordance with specification standards.To Promote a Just CultureTo ensure that all patient meal requirements are ordered in a timely manner by staff at ward level and that all patient meal requirements are accurately assembled and delivered in a timely manner.Assisting with Hospitality and delivery of hospitality to users.To ensure that the provision of Patent Meals and Hostess & Housekeeper service are provided to the standard required.To communicate effectively with colleagues, and visitors throughout the service delivery at all times, whilst ensuring respect, dignity and confidentiality at all times

About us

AGH Solutions Ltd was incorporated on 1 September 2017 as a registered company limited by shares. The sole shareholder is Airedale NHS Foundation Trust.

AGH Solutions is a wholly owned subsidiary of the Trust and provides a fully managed suite of healthcare facilities for use by the Trust. AGH Solutions provides value to the Trust through its specific service offer and through its ability to manage developments and operational risk for the Trust and other parties, enabling the Foundation Trust Board to focus on clinical matters.

Airedale hospital is one of a small number of hospitals constructed entirely from aerated concrete and is seeking to access the Government's new hospital programme. If the bid is successful, it will be a defining moment for the hospital and the community.

AGH Solutions is an ambitious company and wants to expand its services beyond the hospital walls and into the local region. The company has developed a business growth strategy for 2020-2025 and is seeking a Non-Executive Director that can drive the delivery of these ambitious goals.

Benefits include

• 24/7 Employee Assistance Line (because superheroes need support too)
• Buy or sell annual leave (flexibility is our flavour)
• Access to 6 Staff Networks - Enable, Gender, Race Equality, Rainbow, Armed Forces and Admin
• Onsite Children's Nursery (for your little sous-chefs)

Job responsibilities

For further information and full details of the job role please see the attached job description and person specification.

Person Specification

Qualifications

• GCSE Maths and English
• Level 2 Food Safety
• IOSH Managing Safely Level 3
• Train the Trainer

Skills

• Computer literate in excel and word
• Ability to plan & organise own workload to a high standard as well as work as part of a team
• High attention to detail
• Able to use own initiative
• Ability to follow written and verbal instructions

Knowledge

• Good knowledge of Health & Safety and Food Safety practices
• An understanding of Confidentiality
• Knowledge of allergens and allergen management
• Knowledge of catering and hospitality best practice
• Understanding of Information Governance
• Knowledge of HACCP
• Knowledge of NHS PLACE
• Understanding of NHS Framework of Audit

Experience

• Experience of working in a catering environment
• Experience in dealing with customers and handling complaints
• Experience of working with allergens and best practice
• Experience of working with the public / customers
• Experience of working to schedules, procedures and deadlines
• Previous Supervisory Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.