Patient Experience Administration Officer

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust is looking for a Patient Relations Administration Officer to provide essential administrative support within the Patient Advice and Liaison Service. This role involves optimizing office management systems, dealing with patient inquiries, and ensuring efficient handling of patient records. The successful candidate will join a dedicated team focused on delivering high-quality patient care in a supportive environment with ongoing learning and development opportunities.

Qualifications

• Experience in administrative support within healthcare or similar environment.
• Strong communication skills to handle inquiries and resolve complaints.
• Ability to manage office tasks efficiently and professionally.

Responsibilities

• Assist with office management procedures for patient care.
• Handle phone inquiries and manage visitor interactions.
• Maintain documentation and consent processes effectively.

Skills

Communication

Organization

Customer Service

Problem Solving

Job description

The Patient Relations Administration Officer will provide administrative support to the Patient Advice and Liaison Service (PALS), in accordance with Departmental and Trust guidelines, policies, and procedures.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Responsibilities:

1. Assist with the implementation and maintenance of an efficient office management system/procedures to enable the Department to optimise their standards of care.
2. Deal with telephone enquiries received into the Patient Experience Team, including managing voicemails received by the PALS Teams, escalating to the appropriate staff, and ensuring logging and attachment to Datix.
3. Welcome, receive, and greet visitors, providing the first point of contact, resolving routine enquiries and complaints professionally, and referring other queries to relevant colleagues.
4. Collate, photocopy, scan, input, and distribute information and patient records for the PALS Team.
5. Monitor consent requests on Datix, seek consent when required, update Datix upon receipt, and inform the PALS Coordinator.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are proud of our employees across our hospital sites, with high-quality patient care at the core of our mission.

The Trust features some of the most modern facilities in Western Europe and is renowned for research and innovation, positioning as a leader in healthcare.

We are recognized as a Pathway to Excellence organization – please click here for details.

Join us to be part of a passionate, talented team with access to extensive learning and development opportunities. There has never been a better time to join.

The Trust values diversity and is committed to an inclusive environment where everyone is respected, valued, and empowered to achieve their potential.

For further details or informal visits, contact:

• Name: Adele Tidman
• Job Title: Patient Experience Administration Lead
• Email: [e-mail]
• Telephone: [phone]